Jacquelyn Rigdon
Campbellsville
Summary
Experienced with quality control processes and maintaining high standards throughout production cycles. Offering years of experience in challenging warehouse & manufacturing environments where needs fluctuate. As well as experience in fast-paced environments that prioritize customer needs. Ready to expand skills and contribute to company success.
Overview
5
5
years of professional experience
Work History
Quality Control Operator
BlueOval SK
2023.10 - Current
- Improve product quality by conducting thorough inspections and identifying areas for improvement
- Take safety initiatives within the workplace to maintain a hazard-free environment & promote accountability
- Evaluate samples by completing measurements, visual inspections, and other established tests
- Maintain accurate documentation of inspection results, providing valuable data for trend analysis and process improvement
Customer Service Representative
Lowe's Home Improvement
2022.03 - 2023.06
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Routed messages and directed personnel to various departments via phone calls
- Processed returns and exchanges on Lowes products
- Finalized department sales for floor sales associates
- Opened new credit card accounts for customers with required information
Assembly Team Lead
Murakami Manufacturing USA Inc
2021.01 - 2022.03
- Trained new team members on company responsibilities, production, and expectations
- Performed fast-paced manual and machine-assisted assembly work
- Met production targets through organized schedules and careful management of priorities
- Kept quality levels high with quick corrections of identified production problems
- Prevented accidents with consistent safety leadership
- Supported production team by cross-training in multiple roles
Inbound Problem Solver
Amazon Fulfilment SDF1
2020.06 - 2021.01
- Supported team members by locating or replacing unsalable items for customer orders
- Examined damaged products and processed disposals
- Supported quality control efforts, inspecting products and packaging materials
- Labeled boxes and products accurately to prevent shipping errors
Skills
- Assembly & Manufacturing experience
- Quality inspection
- Knowledgeable of quality control standards
- Training and mentoring
- Adaptive leadership
- Customer service
- Data entry and tracking
- Excellent communication
- Problem-solving
Timeline
Quality Control Operator
BlueOval SK
2023.10 - Current
Customer Service Representative
Lowe's Home Improvement
2022.03 - 2023.06
Assembly Team Lead
Murakami Manufacturing USA Inc
2021.01 - 2022.03
Inbound Problem Solver
Amazon Fulfilment SDF1
2020.06 - 2021.01