Summary
Overview
Work History
Skills
Timeline
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Jacquelyn Rigdon

Campbellsville

Summary

Experienced with quality control processes and maintaining high standards throughout production cycles. Offering years of experience in challenging warehouse & manufacturing environments where needs fluctuate. As well as experience in fast-paced environments that prioritize customer needs. Ready to expand skills and contribute to company success.

Overview

5
5
years of professional experience

Work History

Quality Control Operator

BlueOval SK
10.2023 - Current
  • Improve product quality by conducting thorough inspections and identifying areas for improvement
  • Take safety initiatives within the workplace to maintain a hazard-free environment & promote accountability
  • Evaluate samples by completing measurements, visual inspections, and other established tests
  • Maintain accurate documentation of inspection results, providing valuable data for trend analysis and process improvement

Customer Service Representative

Lowe's Home Improvement
03.2022 - 06.2023
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a new customer database by entering customer information into a database
  • Routed messages and directed personnel to various departments via phone calls
  • Processed returns and exchanges on Lowes products
  • Finalized department sales for floor sales associates
  • Opened new credit card accounts for customers with required information

Assembly Team Lead

Murakami Manufacturing USA Inc
01.2021 - 03.2022
  • Trained new team members on company responsibilities, production, and expectations
  • Performed fast-paced manual and machine-assisted assembly work
  • Met production targets through organized schedules and careful management of priorities
  • Kept quality levels high with quick corrections of identified production problems
  • Prevented accidents with consistent safety leadership
  • Supported production team by cross-training in multiple roles

Inbound Problem Solver

Amazon Fulfilment SDF1
06.2020 - 01.2021
  • Supported team members by locating or replacing unsalable items for customer orders
  • Examined damaged products and processed disposals
  • Supported quality control efforts, inspecting products and packaging materials
  • Labeled boxes and products accurately to prevent shipping errors

Skills

  • Assembly & Manufacturing experience
  • Quality inspection
  • Knowledgeable of quality control standards
  • Training and mentoring
  • Adaptive leadership
  • Customer service
  • Data entry and tracking
  • Excellent communication
  • Problem-solving

Timeline

Quality Control Operator

BlueOval SK
10.2023 - Current

Customer Service Representative

Lowe's Home Improvement
03.2022 - 06.2023

Assembly Team Lead

Murakami Manufacturing USA Inc
01.2021 - 03.2022

Inbound Problem Solver

Amazon Fulfilment SDF1
06.2020 - 01.2021

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Jacquelyn Rigdon