Jada Jones
LOUISVILLE
Summary
Client Associate with background in providing exceptional client service within high-paced, demanding environments. Possess strong skills in relationship management, strategic planning, and team collaboration. Known for going above and beyond to ensure client satisfaction and retention. Previous role involved streamlining processes to improve overall efficiency and productivity.
Overview
10
10
years of professional experience
Work History
Client Associate
Royal Connections
01.2023 - Current
- Responsible for planning, creating, and executing marketing campaigns expand companies reach and potential customers.
- Maintain strong communication between marketing executives and internal and executive external stockholders.
- Planned, prepared and delivered presentations on behalf of the marketing team.
Access Coordinator
Baptist Health
01.2021 - 01.2022
- Secured patient information and confidential medical records and compliance with HIPAA privacy rules standards to protect patients' privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical records.
- For foreign patient scheduling and registration functions to serve as initial contact point for medical office visits.
Customer Care Representative
Passport healthcare
01.2017 - 01.2021
- Provided primary customer support to internal and external customers.
- Responded to customer request for products, services, and company information.
- Evaluated account and service histories to identify trends, using data to dictate future issues.
Education
Some College (No Degree) -
Eastern Kentucky University
Richmond, KYSkills
- Client management
- Client engagement
- Client communication
- Human Resources
- Analytics
- Microsoft Office
- Presentation
- Management
- customer relationship management
Timeline
Client Associate
Royal Connections
01.2023 - Current
Access Coordinator
Baptist Health
01.2021 - 01.2022
Customer Care Representative
Passport healthcare
01.2017 - 01.2021
Some College (No Degree) -
Eastern Kentucky University