Jada Porter
Florence
Summary
Proven ability in customer relationship management, resolving conflicts effectively while enhancing customer satisfaction. Experienced in inventory management and process improvement. Committed to fostering client loyalty through strong communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Wearhouse/Customer Service Representative
ZF WABCO
Herdon
09.2023 - 02.2026
- Collaborated with team members to improve service protocols and enhance customer satisfaction.
- Processed orders and returns efficiently through the company's order management system.
- Maintained accurate records of customer interactions in the database for future reference.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Assisted customers with inquiries and product information via phone and email.
- Answered customer inquiries and provided accurate information regarding products and services.
- Participated in training sessions to stay updated on new products and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Inventory Specialist
S & S Activewear
Cincinnati
08.2021 - 05.2023
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Provided support during internal audits related to material management processes.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Performed scheduled inventory counts and supply audits.
- Participated in physical inventory counts to keep information accurate and current.
- Developed and implemented effective inventory control systems.
Customer Service Representative
FedEx:Ground
Independence
03.2019 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and provided timely solutions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with shipment inquiries and tracking information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Skills
- Inventory management
- Order processing
- Shipping procedures
- Warehousing functions
- Supply chain coordination
- Quality assurance
- Data entry
- Microsoft outlook
- Spreadsheets
- Typing 65 wpm
- Call center operations
- Conflict resolution
- Customer relationship management
- Administrative support
- Effective communication
- Time management
- Process improvement
- Problem solving
- Multi-line phone talent
- Appointment scheduling
- Record maintenance
- Call center operations
Timeline
Wearhouse/Customer Service Representative
ZF WABCO
09.2023 - 02.2026
Inventory Specialist
S & S Activewear
08.2021 - 05.2023
Customer Service Representative
FedEx:Ground
03.2019 - 05.2021