Jade Banks
Summary
Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Service Coordinator
MAC PLUMBING LTD.
05.2022 - 05.2024
- Maintains the service technician, plumber and electrician schedules and dispatches electricians as service calls are completed
- Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts
- Maintains on-call schedule for service electrician and after-hours service procedures
- Enters service calls, schedules calls, and generates call debriefing with electricians daily
- Maintains customer database, ensuring complete, accurate, and updated entry of information into QuickBooks, Field Edge
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
- Responds to electrician requests both by online and phone
- Follows up and schedules preventative maintenance service appointments
- Reviews completed service work orders for accuracy
- Prepares invoices and timecards for processing
- Participates in all company-sponsored training classes
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Clerk
KIRK HOME CENTRE
06.2021 - 08.2021
- Customer service - greeted customers and assisted them with selection of merchandise
- Interact with and monitor customers to assist store with loss prevention
- Assist with displaying and tiding products on shelves
- Communicated information about products
- Assist with preparation of store displays.
Delivery Agent (Part-time)
LET'S EAT
03.2021 - 06.2021
- Collect orders from restaurants ensuring food match order placed
- Deliver orders to residences and offices
- Greeted customers in a friendly manner upon delivery of orders.
Salesclerk (Contract)
GOODNESS
09.2020 - 12.2020
- Cashier and store clerk duties
- Stock Shelves
- Customer Service.
Dog Handler (Internship)
MUST LOVE DOGS
06.2019 - 08.2019
- Customer service - greet customers and assisted with their inquiries
- Assisted with front desk duties - answering phones, booking appointments, taking messages
- Regular Manicures & Pedicures
- Practiced application of acrylic nails and Nail art
- Maintained salon upkeep
- Monitored behavioral patterns of dogs
- Provide pets with food and water and maintain clean environment and administer medication.
Nail Technician (Internship)
GEMS BEAUTY CORNER
09.2018 - 04.2019
- Customer service - greet customers and assisted with their inquiries
- Assisted with front desk duties - answering phones, booking appointments, taking messages
- Regular Manicures & Pedicures
- Practiced application of acrylic nails and Nail art
- Maintained salon upkeep.
Education
High School Diploma -
John Gray High School
09.2019
Cayman Islands Further Education Centre
Skills
- Excellent Verbal and Written communication
- Proficient in Microsoft suite, Outlook, Word, Excel, and PowerPoint
- Effective Persuasive Communication Strong Interpersonal Awareness
- Ability to work collaboratively or independently
- Effective Customer Orientation
- Takes Initiative
- Flexible and willing to learn new skills
- Notetaking and documentation
- Telephone communication
- Accurate Recordkeeping
- Great with Quickbooks software
Accomplishments
- PASSPORT TO SUCCESS, 12/01/20 - 03/31/21
- Work Ready program
- Award-Dressed for Success
Timeline
Service Coordinator
MAC PLUMBING LTD.
05.2022 - 05.2024
Clerk
KIRK HOME CENTRE
06.2021 - 08.2021
Delivery Agent (Part-time)
LET'S EAT
03.2021 - 06.2021
Salesclerk (Contract)
GOODNESS
09.2020 - 12.2020
Dog Handler (Internship)
MUST LOVE DOGS
06.2019 - 08.2019
Nail Technician (Internship)
GEMS BEAUTY CORNER
09.2018 - 04.2019
High School Diploma -
John Gray High School
Cayman Islands Further Education Centre
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