Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Jade Banks

George Town

Summary

Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organization & problem-solving skills. Collaborative and determined to meet deadlines in fast-paced environment.

Overview

years of professional experience

Work History

Veterinary Assistant /Kennel Technician

Island Vet Services

09.2024 - Current

Supported euthanasia procedures and disposal following regulations and owner preferences, along with supporting the vet during examinations.
Cleaned and sterilized exam rooms between appointments.
Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
Administered medications to patients.

Service Coordinator

MAC PLUMBING LTD.

05.2022 - 05.2024

Maintains the service technician, plumber and electrician schedules and dispatches electricians as service calls are completed
Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts
Maintains on-call schedule for service electrician and after-hours service procedures
Enters service calls, schedules calls, and generates call debriefing with electricians daily
Maintains customer database, ensuring complete, accurate, and updated entry of information into QuickBooks, Field Edge
Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
Responds to electrician requests both by online and phone
Follows up and schedules preventative maintenance service appointments
Reviews completed service work orders for accuracy
Prepares invoices and timecards for processing
Participates in all company-sponsored training classes
Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

Clerk

KIRK HOME CENTRE

06.2021 - 08.2021

Customer service - greeted customers and assisted them with selection of merchandise
Interact with and monitor customers to assist store with loss prevention
Assist with displaying and tiding products on shelves
Communicated information about products
Assist with preparation of store displays.

Delivery Agent (Part-time)

LET'S EAT

03.2021 - 06.2021

Collect orders from restaurants ensuring food match order placed
Deliver orders to residences and offices
Greeted customers in a friendly manner upon delivery of orders.

Salesclerk (Contract)

GOODNESS

09.2020 - 12.2020

Cashier and store clerk duties
Stock Shelves
Customer Service.

Nail Technician (Internship)

GEMS BEAUTY CORNER

09.2018 - 04.2019

Customer service - greet customers and assisted with their inquiries
Assisted with front desk duties - answering phones, booking appointments, taking messages
Regular Manicures & Pedicures
Practiced application of acrylic nails and Nail art
Maintained salon upkeep.