Jade Norem
Paducah
Summary
Ambitious hard-worker with a professional mentality willing to learn new tasks. Adaptable, punctual and reliable looking for new career adventures.
Overview
7
7
years of professional experience
Work History
Onboarding Specialist
Grapetree Medical Staffing
Milford
06.2019 - 06.2020
- Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Provided excellent service and attention to customers through phone conversations.
Sales Associate
Dollar General
Lake Park
11.2018 - 06.2019
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with purchases, locating items and signing up for rewards programs.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Improved customer satisfaction by finding creative solutions to problems.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Assisted customers based on currently available product, promotional and policy information.
- Updated signage to reflect current prices and help promote target merchandise.
Cook/Server
Cap’n Ken’s
Lake Park
09.2013 - 06.2018
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Interacted effectively with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Education
High School Diploma -
Harris-Lake Park School District
Lake Park, IA05.2017
Skills
- Hiring and recruiting
- New hire orientation
- Personnel records maintenance
- Problem resolution
- Communications
- Relationship development
- MS Office
- Planning and coordination
- Customer service
- Organization
- Relationship selling
- Money handling
- Reliable and punctual
- Customer- and service-oriented
- Listening skills
- Outgoing personality
- Reading comprehension skills
- Cash register operation
- Written and oral communication skills
Timeline
Onboarding Specialist
Grapetree Medical Staffing
06.2019 - 06.2020
Sales Associate
Dollar General
11.2018 - 06.2019
Cook/Server
Cap’n Ken’s
09.2013 - 06.2018
High School Diploma -
Harris-Lake Park School District