Jaden Freeman
Louisville
Summary
Dedicated Internet Technical Support Representative with proven skills in remote support, ticket management, and network diagnostics. Committed to enhancing customer satisfaction through effective problem-solving and education.
Overview
4
4
years of professional experience
Work History
Internet Technical Support Representative
Charter Spectrum
Louisville, KY
06.2023 - 03.2026
- Provided technical support for internet services, resolving customer inquiries and issues efficiently.
- Diagnosed and troubleshot connectivity problems using diagnostic tools and software systems.
- Educated customers on service features, enhancing user experience and satisfaction levels.
- Collaborated with cross-functional teams to escalate complex technical issues for resolution.
Subway Store Representative
SUBWAY®Restaurants
Louisville, KY
06.2022 - 06.2023
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed food preparation and assembly, adhering to quality and safety standards.
- Maintained cleanliness and organization of the store environment for optimal operations.
- Trained new team members on procedures, enhancing teamwork and operational efficiency.
Education
High School Diploma -
Waggener High School
Louisville, KYSkills
- Remote support
- Ticket management
- Wireless networking
- Network diagnostics
- Software knowledge
Timeline
Internet Technical Support Representative
Charter Spectrum
06.2023 - 03.2026
Subway Store Representative
SUBWAY®Restaurants
06.2022 - 06.2023
High School Diploma -
Waggener High School