Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jaiden Cosby

Independence

Summary

Dedicated customer service representative with a proven track record in enhancing customer satisfaction, resolving issues quickly, and surpassing sales goals through effective communication and teamwork.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

FinishLine
florence
05.2025 - Current
  • Provided excellent customer service in a fast-paced environment.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged customers in conversations to identify needs and provide tailored solutions.
  • Delivered exceptional customer service, contributing to high customer satisfaction.

Customer Service Representative

Chic-Fil-A
Newport
01.2023 - 01.2024
  • Provided excellent customer service in a fast-paced environment.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
  • Developed strong customer relationships, encouraging repeat business through personalized interactions.
  • Collaborated with team members to enhance customer satisfaction efforts.
  • Assisted with order taking, ensuring accuracy during peak hours to enhance customer experience.
  • Educated customers about menu items, promotions, and nutritional information.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Processed payments efficiently using point-of-sale systems.
  • Supported training of new staff in customer service protocols and procedures.
  • Maintained cleanliness and organization of dining area and workstations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Simoon Kenton
Independence, KY
05-2027

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Problem resolution
  • Sales strategies
  • Time management

Affiliations

Volunteer at St Elizabeth Edgewood

Timeline

Customer Service Representative

FinishLine
05.2025 - Current

Customer Service Representative

Chic-Fil-A
01.2023 - 01.2024

High School Diploma -

Simoon Kenton
Jaiden Cosby