Jaime Knauer
Fort Thomas
Summary
Dynamic Emerging Store Manager at Walgreens with a proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in problem-solving and team leadership, I successfully improved sales performance and fostered a positive work environment, resulting in significant increases in customer satisfaction ratings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
03.2022 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Emerging Store Manager
Walgreens
08.2018 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Bachelor of Science - Psychology
Northern Kentucky University
Newport, KY12-1999
Master of Science - Social Work
University of Kentucky
Lexington, KY05-2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Recruitment and hiring
Certification
- Certified PTCB- 2015-present
Timeline
Emerging Store Manager
Walgreens
03.2022 - Current
Emerging Store Manager
Walgreens
08.2018 - 03.2022
Bachelor of Science - Psychology
Northern Kentucky University
Master of Science - Social Work
University of Kentucky
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