Jaimi Johnson
Burnside,KY
Summary
Dynamic customer service professional with a proven track record at Hendrickson Trailer Suspensions, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic conflict resolution and contributed to sales growth by effectively upselling products. Skilled in data entry and call center operations, ensuring accurate documentation and improved service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kelly Services
06.2023 - Current
- Handled challenging scenarios with composure and resolved conflicts efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Hendrickson Trailer Suspensions
01.2017 - 06.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Phone Interviewer
Black Belt Help
02.2015 - 11.2021
- Collaborated with project managers to develop effective phone scripts, resulting in clear and concise questioning during interviews.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
- Assisted in the development and implementation of department training materials, ensuring new hires were equipped with necessary knowledge and skills.
- Completed daily quotas efficiently by managing calls effectively, prioritizing tasks, and multitasking when necessary.
- Assisted team members by sharing best practices on interview techniques, leading to increased productivity across the department.
- Addressed respondent concerns professionally, fostering trust in the research process and minimizing call termination rates.
- Contributed to successful project completion by maintaining open communication with project managers and promptly addressing any concerns or discrepancies in data collection.
Education
Diploma - General Studies
Ferndale High School
Ferndale, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Professional telephone demeanor
- Call center operations
Timeline
Customer Service Representative
Kelly Services
06.2023 - Current
Customer Service Representative
Hendrickson Trailer Suspensions
01.2017 - 06.2024
Phone Interviewer
Black Belt Help
02.2015 - 11.2021
Diploma - General Studies
Ferndale High School
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