Jajuan Boone
Louisville
Summary
Experienced in leading guest service teams to enhance customer satisfaction through effective training and operational management. Demonstrated ability to resolve guest challenges by implementing actionable solutions, ensuring smooth workflow in daily operations. Proficient in greeting guests and facilitating check-ins, contributing to a positive first impression and overall guest experience. Strong background in streamlining processes to improve efficiency and service delivery within hospitality environments.
Overview
2
2
years of professional experience
Work History
Guest Service Team Lead
Towne Park
Louisville
08.2023 - Current
- Led guest service team to ensure exceptional customer experiences.
- Trained new staff on company policies and service standards.
- Managed daily operations to maintain smooth workflow for guest services.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
Forklift Operator
Kenco
Jeffersonville
01.2024 - 10.2024
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted routine safety checks on equipment to ensure safe operations.
- Loaded and unloaded shipments accurately, maintaining inventory flow.
- Maintained organized storage areas for easy access to materials.
- Followed safety protocols and guidelines to minimize workplace hazards.
- Loaded pallets onto trailers for shipment.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Assisted in training new operators on equipment handling and safety practices.
Forklift Operator
Dart
Louisville
01.2023 - 11.2023
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted routine safety checks on equipment to ensure safe operations.
- Loaded and unloaded shipments accurately, maintaining inventory flow.
- Monitored stock levels and reported discrepancies to management promptly.
- Loaded pallets onto trailers for shipment.
- Maintained current forklift training and certification as required by company policies.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Used handheld scanners for warehouse management system compliance.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Education
High School Diploma -
Louisville Central HS
Louisville, KY05-2019
Skills
- Customer service
- Staff training
- Efficiency improvement
- Equipment operation
- Team leadership
- Communication skills
- Problem solving
- Team workflow management
- Strong leadership
- Team management
- Guest services
- Hospitality best practices
- Multitasking proficiency
- Guest communication
- Equipment maintenance
- Material handling
- Attention to detail
- Basic math aptitude
- Warehouse best practices
- Staging and sorting
- Order picking
- Forklift operator certification
- Warehouse safety
- RFID readers
- Order picking and processing
- Loading and unloading
- Certified forklift operator
- Team player
Timeline
Forklift Operator
Kenco
01.2024 - 10.2024
Guest Service Team Lead
Towne Park
08.2023 - Current
Forklift Operator
Dart
01.2023 - 11.2023
High School Diploma -
Louisville Central HS