Jake Deitz
Owensboro
Summary
Personable and energetic candidate committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
14
14
years of professional experience
Work History
Instructional Assistant
College View Middle School
08.2022 - Current
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
Assistant Manager of Attractions
Holiday World & Splashin' Safari
04.2010 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised the training process of new and returning team members.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Instructional Assistant
Deer Park Elementary School
08.2018 - 05.2022
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Provided performance feedback to help students understand strengths and areas for improvement.
Director of First Impressions
Home Realty, INC.
06.2016 - 05.2018
- Exhibited professionalism and composure in stressful circumstances.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
Vault Teller
Heritage Bank
09.2015 - 06.2016
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
Administrative Assistant
Kem, Duguid & Associates CPA
10.2014 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Science - Public Relations
Murray State University
Murray12.2014
Skills
- Decision-making abilities
- Problem-solving abilities
- Exceptional communication
- Organizational skills
- Adaptability and flexibility
- Strong interpersonal skills
- Time management
- Event coordination
- Task prioritization
- Telephone etiquette
- Office Equipment Maintenance
- Guest Relations
References
Alan Saltzman
(812)306-8061
Kyle Watkins
(270)906-5870
kwatkins@bellnet.org
Ryan Rue
(270)314-0074
ryan.rue@mclean.kyschools.us
Timeline
Instructional Assistant
College View Middle School
08.2022 - Current
Instructional Assistant
Deer Park Elementary School
08.2018 - 05.2022
Director of First Impressions
Home Realty, INC.
06.2016 - 05.2018
Vault Teller
Heritage Bank
09.2015 - 06.2016
Administrative Assistant
Kem, Duguid & Associates CPA
10.2014 - 09.2015
Assistant Manager of Attractions
Holiday World & Splashin' Safari
04.2010 - 10.2023
Bachelor of Science - Public Relations
Murray State University
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