Summary
Overview
Work History
Skills
Timeline
Generic

Jakisha Towns

Louisville

Summary

Adept at providing compassionate care and emotional support, my tenure at UofL Hospital honed my skills in vital signs monitoring and HIPAA compliance. Leveraging strong problem-solving abilities and a patient-centered approach, I excel in creating positive outcomes and maintaining patient dignity, evidenced by a consistent track record of achieving desired patient care goals. Helpful and cooperative individual with strong love for working with people, bringing generosity, patience, and empathy to every interaction. Highly persuasive and collaborative, ensuring seamless communication and coordination in dynamic environments. Adept at understanding and addressing needs of others, fostering positive relationships and creating supportive atmospheres. Committed to providing high-quality care and support, leveraging interpersonal skills to enhance well-being of those served. Collaborative caregiver with strong emphasis on empathy, patience, and cooperation, consistently fostering positive and supportive environments. Proven ability to work effectively with diverse populations, ensuring high-quality care and assistance as PCA.

Overview

7
7
years of professional experience

Work History

PCA

uofl hospital
03.2023 - 11.2024
  • Provided assistance with activities of daily living such as bathing, dressing, grooming and mobility.
  • Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
  • Maintained a clean, safe environment within the home setting at all times.
  • Monitored patient condition and reported changes to the nursing staff.
  • Reported changes in condition or behavior promptly to RNs or physicians.
  • Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
  • Utilized problem solving skills to develop creative solutions when managing challenging behaviors.
  • Implemented nursing care plans by performing patient care activities under supervision of licensed nurses.

Office Assistant

amazon
09.2022 - 01.2023
  • Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
  • Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
  • Organized and maintained filing systems to ensure efficient document retrieval.
  • Provided customer service support via phone or email inquiries related to products or services offered by the organization.

Medical Receptionist

jencare
04.2021 - 04.2022
  • Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
  • Screened incoming phone calls, taking messages or forwarding to appropriate staff.
  • Updated patient records, medical histories, and contact information for traceability.
  • Scanned and documented new patient information in electronic health records for registration purposes.
  • Collected co-payments and co-insurance and issued appropriate receipts during check-in.
  • Greeted patients and visitors in a friendly manner to ensure a positive experience.
  • Scheduled appointments, managed calendars, and coordinated meetings efficiently.

Delivery Driver

amazon
01.2019 - 04.2021
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Checked delivery addresses and verified correct package delivery.
  • Managed multiple tasks simultaneously while delivering goods within specified time frames.
  • Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
  • Adhered to delivery schedules and deadlines.
  • Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
  • Maintained set routes and schedules to meet customer expectations.
  • Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.

Home Health Aide

home instead
05.2019 - 03.2021
  • Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
  • Offered companionship and emotional support to clients while assisting with daily tasks.
  • Prepared beds and changed linens, maximizing patient comfort.
  • Assisted patients with bathing and grooming to encourage personal hygiene.
  • Responded to client requests in a timely and compassionate manner.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Demonstrated ability to provide compassionate and respectful care for elderly patients in their homes.
  • Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients.
  • Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed.
  • Provided support and personal services, enabling patients to stay in homes.
  • Recorded patient information, notifying nursing staff of changing or unusual conditions.
  • Advised on nutrition and housekeeping, supporting activities of daily living.

CNA

hazel wood
02.2018 - 12.2018
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Prepared residents for meals and assisted with feeding.
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.
  • Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
  • Answered call lights to provide emergency treatment and assistance to patients.
  • Developed trusting relationships and provided emotional support to patients and families.
  • Cleaned and sanitized medical equipment and rooms.
  • Observed infection control procedures and guidelines to safeguard patients and teams.
  • Utilized restorative care techniques to promote patient independence.
  • Participated in educational activities to stay up-to-date with best practices in nursing.
  • Assisted with admission and discharge processes to provide continuity of care.

Skills

  • Compassionate care
  • Emotional support
  • Vital signs monitoring
  • HIPAA compliance
  • Personal hygiene assistance
  • End-of-life care
  • Meal preparation
  • Continuing education
  • Bathing assistance
  • Basic life support
  • Dressing assistance

Timeline

PCA

uofl hospital
03.2023 - 11.2024

Office Assistant

amazon
09.2022 - 01.2023

Medical Receptionist

jencare
04.2021 - 04.2022

Home Health Aide

home instead
05.2019 - 03.2021

Delivery Driver

amazon
01.2019 - 04.2021

CNA

hazel wood
02.2018 - 12.2018
Jakisha Towns