Jakob Ledbetter

Develop expertise in the Cybersecurity Maturity Model Certification (CMMC) Assessment Process and prepare organizations for formal evaluation. Gain the ability to configure DNS records utilizing the workflow management system, Google Workspace, and manage users, groups, and calendar resources. Obtain knowledge of Google Workspace core services, such as Gmail, Calendar, Drive, and Docs. Learn key aspects of Google Workspace security, including user password policies and two-step verification (2SV). Acquire an understanding of Google Kubernetes Engine, Terraform (for Google Cloud), and network load balancers.

· Contribute to the deployment of workflow management system, Google Workspace at Galaxy Sola, focusing on provisioning, mail flow, data migration, and coexistence, while ensuring smooth user transitions through change management.

· Learn key concepts to prepare for the Associate Cloud Engineer exam and gain in-depth knowledge of Google Cloud domains.

· Maintain fundamental knowledge of Google Cloud’s computing and storage services, resource and policy management tools.

· Hone skills in the cloud architect role, including infrastructure design approaches and virtual networking configuration

· Gain technical knowledge as a junior sales representative by actively engaging in client calls and demoing virtual work environments.

• Supervised, led, mentored, and trained junior personnel on professional development and technical proficiency, ensuring high levels of performance and readiness.
• Managed the section's Help Desk, Data Network, software and hardware upgrades, information systems services, collaborative tools, and troubleshooting of technical issues.
• Resolved over 500 user technical issues on the CRM platform, ensuring 100% customer satisfaction and optimal system performance.
• Led a team of 20+ personnel in creating the Marine Aircraft Group Operations Center, providing remote communication support and resolving network and computer issues for 25+ users.
• Effectively migrated 11 Cloud SharePoint main sites with 60 subpages, catering to the needs of 70+ end-users.
• Directed corrections and annotations for 150 record jackets and 200 modifications to ensure compliance with maintenance procedures.
• Consolidated three memorandum receipt inventories of equipment worth over $2.4M, ensuring accurate tracking and accountability.
• Distributed $40K worth of mobile devices to improve effective and positive intercommunications within the organization.
• Assembled manifests, rosters, and task lists for the daily operations of a department comprising 32 staff members.
• Demonstrated dynamic leadership in completing the department's annual training and assessed delegation capability to improve personnel job satisfaction and boost retention rates.
• Acted as Cybersecurity Tab Inspector for 9 cross-functional teams, ensuring policy regulation, incident awareness, and compliance with cybersecurity training.
• Created 8 IT management and maintenance binders to comply with inspection standards, ensuring organizational readiness and compliance.
• Facilitated Automated Message Handling System (AMHS) access for 14 users, enhancing communication and operational efficiency.
• Motivated and supported skills development among 6 personnel by scheduling, tracking, and leading annual professional development training, ensuring compliance with physical fitness regulations and professional standards.
• Directed the organized inventory of 2 properties and managed 75+ maintenance transactions totaling over $2.2M; ensuring operational readiness and efficiency.
• Lead, train, and mentor 30 team members to manage helpdesk services, workflow management systems, software systems, network operations, and information system administration tasks while identifying and resolving equipment-related issues for the end users. Ensure proper maintenance of $2M in communication assets (3K laptops) by supporting the technical equipment installation and reintegration.

· Drove efficiency and prolonged lifespan of Department of Defense (DoD) laptops by installing 350+ service life extension packages.

· Directed the successful organization-wide migration of all 37 mobile devices into the new mobile device management system while serving as a Microsoft Solutions Associate 2 (MSA2) Intune Administrator.

Improved reliability of virtual storage location by leading the transition to a cloud-based platform as a SharePoint Administrator.

· Enhanced understanding of end-users of communication assets by leading and delivering comprehensive training initiatives.

Ensured continuity of mission-critical operations by deploying network and transmission capabilities without disruption or failure

Supervised a 30-member IT team to provide high-quality help desk support while maintaining higher customer service. Achieved maximum end-user satisfaction by identifying and resolving technical issues on time. Provided guidance to team members and end-users regarding technical systems and equipment.

· Managed and prioritized 30 - 50 incoming helpdesk tickets per week, ensuring timely responses and resolutions.

· Developed and implemented standard operating procedures (SOPs) and reduced ticket resolution time by 30 - 45%

· Provided training and mentorship to 20 junior IT personnel, fostering a culture of continuous learning and improvement.

· Maintained detailed records of helpdesk activities, including ticket resolution times and common issues, improving documentation accuracy by 40 - 45 %.

· Delivered regular briefings and updates to senior leadership on helpdesk performance and challenges.

· Facilitated regular team meetings to discuss ongoing projects, issues, and process improvements.

Improved communication and ensured operational effectiveness across the departments by installing and maintaining LAN and WAN networks. Maintained accurate record of communications links activation / deactivation information and upkeep actions. Conducted fault analysis and adapted standard troubleshooting practices to resolve complex issues related to LAN/WAN networks

· Provided leadership to oversee various network operations, such as routing / switching configuration, cybersecurity, premise wiring, and network component installation.

· Ensured the adequate utilization of bandwidth in communication networks and data services by managing network monitoring and Quality of Service (QoS) aspects.

Gained a deep knowledge of routing protocols, Virtual Private Networks (VPN), Internet Protocol Security (IPSec), subnetting, traffic monitoring, and cybersecurity.