Jalen Dobson
Lexington
Summary
Operations professional with a proven record of team building, optimizing routes, customer relations, and business growth. Adept to changing conditions to different business environments, and can use skills for any career. Can work in independent environment or team based. Dedicated to making sure all employees are trained to company standards are ensuring all laws are being followed.
Overview
11
11
years of professional experience
Work History
Operations Manager
Patriot Logistics, LLC.
01.2024 - 01.2025
- Daily check-ins with all OTR drivers.
- Using load boards to access freight available.
- Negotiate rates for freight based on the area of the lane.
- Ensure all drivers follow all DOT and FMLSA laws.
- Ensure all drivers have equipment needed for each freight load.
- Make business relationships with freight brokers for future freight.
- Ensure all freight loads are picked up and delivered on time per customer request.
- All paperwork required for freight to be moved such as rate confirmations and business setups, and factoring paperwork.
- Ensuring all proof of delivery was sent to brokers, and customers.
Regional Manager
Reeves Delivery Group, Inc.
01.2017 - 01.2024
- Designed and optimized routes to reduce fuel usage and increase efficiency while also obtaining record setting usage goals.
- Recruiting, hiring, training, scheduling, and maintaining a staff for contacted area.
- Inspecting and maintaining fleet of box trucks for service area.
- Following all DOT / FMLSA rules.
- Properly dispatch trucks every morning based on volume of freight available.
- Completing all paperwork via FedEx.
- Be available for all employees during the business day as a direct connection to business owner and FedEx.
- Direct connection to customers to retain business.
- Payroll auditing
- Promote a team environment and always a positive staff.
Driver /General Laborer
Touchdown Inflatables, LLC.
01.2014 - 09.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Loaded and Unloaded inflatables onto truck or trailer.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
No Degree - Econometrics And Quantitative Economics
Western Kentucky University
Bowling Green, KY05-2018
No Degree - Chemistry
Eastern Kentucky University
Richmond, KY05-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Customer Relation
Timeline
Operations Manager
Patriot Logistics, LLC.
01.2024 - 01.2025
Regional Manager
Reeves Delivery Group, Inc.
01.2017 - 01.2024
Driver /General Laborer
Touchdown Inflatables, LLC.
01.2014 - 09.2017
No Degree - Econometrics And Quantitative Economics
Western Kentucky University
No Degree - Chemistry
Eastern Kentucky University
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