Jalen Horton
Louisville
Summary
Efficient In-Room Dining Order Taker known for high productivity and ability to complete tasks swiftly. Specialize in accurate order processing, effective communication, and exceptional customer service skills. Excel in fast-paced environments using strong organizational, problem-solving, and multitasking abilities to ensure guest satisfaction. Very aware on what’s going on.
Overview
3
3
years of professional experience
Work History
Burger Maker
Burger King
Louisville
04.2024 - Current
- Assisted in training new staff on food preparation techniques and safety practices.
- Collaborated with team members to ensure timely service during peak hours.
- Followed safety guidelines for food handling and equipment operation consistently.
In-Room Dining Order Taker
Burger king
Louisville
04.2024 - Current
- Collaborated with kitchen staff to ensure timely food preparation.
- Resolved guest inquiries and complaints with professionalism and courtesy.
- Maintained cleanliness and organization of dining area at all times.
Expeditor
Burger King
Louisville
04.2024 - Current
- Monitored inventory levels and restocked supplies as needed.
- Coordinated food orders to ensure timely delivery to customers.
- Communicated with kitchen staff to streamline meal preparation processes.
- Assisted team members in preparing food and maintaining cleanliness.
- Organized workstations for efficient workflow during peak hours.
- Trained new employees on food safety and operational procedures.
Order Taker
Burger king
03.2024 - Current
- Took customer orders accurately and efficiently at fast-paced restaurant.
- Provided menu recommendations and answered customer inquiries about food options.
- Processed transactions using point-of-sale system for order accuracy.
- Maintained cleanliness of work area to ensure a safe environment for customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled customer complaints with patience and professionalism for resolution.
- Assisted in training new employees on order-taking procedures and customer service standards.
- Monitored stock levels of supplies and communicated needs to management promptly.
- Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
- Took orders from customers over the phone and in person.
Cashier
Burger King
Louisville
04.2023 - Current
- Processed customer transactions efficiently and accurately at fast-paced restaurant.
- Managed cash register operations while ensuring smooth customer service flow.
- Assisted in maintaining cleanliness and organization of work area and dining space.
- Maintained cleanliness and organization of workstations throughout shifts.
- Prepared and cooked burgers to company specifications and standards.
- Collaborated with team members to ensure timely service during peak hours.
- Managed inventory of ingredients and communicated shortages to supervisors.
- Followed food safety guidelines to ensure quality and hygiene in preparation.
- Assisted in training new staff on cooking techniques and kitchen operations.
- Operated kitchen equipment safely, including grills, fryers, and slicers.
- Engaged with customers to address inquiries and enhance dining experience.
- Helped prepare other menu items such as fries, onion rings and shakes.
- Communicated effectively with co-workers about upcoming orders or any discrepancies that needed attention.
- Organized ingredients according to established guidelines for efficient production times.
- Followed health code regulations regarding proper food handling procedures.
- Prepared burgers according to customer specifications, including patty size and type of bun.
Education
Fern Creek
Louisville, KYSkills
- Order taking
- Food safety
- Point-of-sale systems
- Inventory management
- Team collaboration
- Time management
- Menu knowledge
- Customer service
- Burger preparation
- Team coordination
- Problem solving
- Employee training
- Sanitation practices
- Burger assembly
Timeline
Burger Maker
Burger King
04.2024 - Current
In-Room Dining Order Taker
Burger king
04.2024 - Current
Expeditor
Burger King
04.2024 - Current
Order Taker
Burger king
03.2024 - Current
Cashier
Burger King
04.2023 - Current
Fern Creek