Jamela Jones
Louisville
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing and Enrollment Specialist I
Humana Military Health Services
10.2017 - Current
- Assisting service members and families with insurance inquiries
- Verified and updated information
- Collected payment and set up auto payments
- Followed HIPPA regulations when making and receiving calls
- Processed work request and account audits
- Assisted with monthly billing
- Assisted with Roster updates
- Active listening skills
- Processed refunds.
Case Manager II
RxCrossroads/Cvs
12.2016 - 08.2017
- In constant contact with patients and facility staff regarding patient’s medication
- Follows HIPPA regulations when making and receiving calls
- Processes application for patient assistance.
Customer Service Representative
Rx Crossroads
12.2015 - 12.2016
- Manage large amounts of inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Meet personal/team qualitative and quantitative targets
- Keep records of all conversations in call center database correct way.
Teller
PNC Bank
10.2012 - 12.2015
- Greeted customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
- Consistently generated additional revenue through skilled sales techniques
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications
- Assisted customers with daily transactions
- Followed check cashing guidelines
- Maintained a cash drawer
- Set appointments, took detailed messages, and followed security detail
- Assisted with Branch detail and new account kits.
Education
High School Diploma -
Central High School
Louisville, KY06.2008
Skills
- Data Entry
- Medical Billing
- Medical Coding
- HIPAA
- Medical Terminology
- Customer service
- Medical Records
- Medical Scheduling
- Insurance Verification
- Medical Office Experience
- Epic
- Microsoft Office
- Exceptional communication
- Mathematics skills
- Reporting and Analytics
- Data entry skills
- Strong Organization
- Customer service expertise
- Excellent Phone Demeanor
- Customer service background
- Decision Making Aptitude
- Confidentiality handling
- Enrollment Verification
- Health insurance
- Policy Interpretation
- Customer follow-up
- Billing Procedures
- Critical Thinking
- Records Maintenance
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Call Center Customer Service
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Engagement
- Team building
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Customer Complaint Resolution
- Interpersonal Communication
- Customer Account Review
- Billing Inquiries
Certification
EKG Technician, 12/01/19, Present, Able to Attach electrodes to the patients' chest, arms, and legs. Able connect electrodes to leads from the electrocardiogram machine, and operate the machine to obtain a reading. Prepare and position patients for testing and explain testing procedures to patients to obtain cooperation and reduce anxiety. Prepare and clean examination rooms.
Timeline
Billing and Enrollment Specialist I
Humana Military Health Services
10.2017 - Current
Case Manager II
RxCrossroads/Cvs
12.2016 - 08.2017
Customer Service Representative
Rx Crossroads
12.2015 - 12.2016
Teller
PNC Bank
10.2012 - 12.2015
High School Diploma -
Central High School
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