JAMES DUNCAN
Somerset
Summary
I am an adaptable and reliable hard worker with several years of experience with customer service and management. I am very interested in furthering my knowledge of business. I am currently a manager of a multi-staff member team. I am a strong leader and work well independently. I am punctual and dependable in completing assigned tasks as well as going beyond the basic requirements of the job leading extra shifts as needed.
Overview
8
8
years of professional experience
Work History
Retail sales associate/Shift manager
O'reilly Auto Parts
01.2021 - Current
- Actively engaged with customers to provide excellent customer service and experience
- Actively participate in management functions including key holder responsibilities, financial management responsibilities, stock management, and regional inventory responsibilities
- Skills developed include maintaining positive customer relations, customer service conflict resolution, commercial account management, and coaching staff members in developing skills
Retail sales associate
AutoZone Auto Parts
12.2020 - 12.2021
- Actively engaged with customers to provide excellent customer service and satisfaction while maintaining inventory
Manufacture specialist
D&L Tackle
08.2017 - 11.2020
- Filled invoice based orders for tackle shops as well as manufacturing the baits
- Maintained inventory on stock
- Operated multiple machines including lead pour machines and paint booths for powder coating
Education
associate's - applied science business administration and management
Somerset Community College
Somerset, KY01.2024
High School Graduate - Advanced Placement diploma
Southwestern High School
01.2019
Skills
- Working in a fast paced environments
- Timely on specific due dates
- Inventory experience
- Warranty claim and payment processing experience
- Teamwork
- Adaptable to changes in work environment
- Punctual and always ready to take on any challenges
- Customer service experience and expertise
Accomplishments
- Business exit exam taken at Somerset Community College to be able to get my degree scored above 75%.
- Dean's list Fall of 2023
- Presidents list Spring 2024 and Fall 2024
- Obtained my degree with high distinction
References
Josh Brake previous owner of D and L tackle- (606) 872-1023
Scott Hughes- +1 (502) 494-0365
Ron Pence-+1 (606) 219-7667
Strengths
I have worked with the public for several years and I have been selling car parts at my jobs. I'm good at maintaining good positive conversation with customers and developing their trust over the years. My people's skills have become a very important aspect in my jobs it reassures customers that you know how to do your job and can do it well. While working with the public over the past several years I have run into several situations that I have learned from to develop my skills to a higher level to critically and effectively solve those issues in a timely manner., When I started working at Oreilly's I was just a sales specialist and later became a shift manager of over upwards of five workers. It took some time to get used to it being my first experience leading a team, but I have taken off with it and really enjoy being a team leader for the company. I have always had some sort of draw to leadership and have been able to excel in the position I've been put in to keep the store going by answering questions and giving advice to coworkers to solve problems.
Timeline
Retail sales associate/Shift manager
O'reilly Auto Parts
01.2021 - Current
Retail sales associate
AutoZone Auto Parts
12.2020 - 12.2021
Manufacture specialist
D&L Tackle
08.2017 - 11.2020
associate's - applied science business administration and management
Somerset Community College
High School Graduate - Advanced Placement diploma
Southwestern High School