James Maulden
Columbia
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Professional home improvements for the last 18 years. Minor plumbing & electric work, drywall hanging & finishing, painting, some HVAC experience, laying tile and flooring, all your basic maintenance want and needs.
Overview
23
23
years of professional experience
Work History
CSR/Manager
Fivestar
05.2017 - Current
- Supervised daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored new representatives, fostering a collaborative team environment.
- Implemented process improvements that reduced response time for customer inquiries.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Coordinated scheduling to ensure adequate coverage during peak service hours.
- Managed escalated customer issues, ensuring prompt resolution and retention strategies.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Home Improvements
Self-employed
06.2008 - Current
- Managed client consultations to determine home improvement needs and preferences.
- Developed customized project plans based on client specifications and budget constraints.
- Coordinated procurement of materials and tools to ensure timely project completion.
- Completed remodeling of residential bathrooms, kitchens and basements.
- Demolished and dismantled structures to prepare for remodel.
Manager
IGA
02.2003 - 04.2017
- Led team in daily operations, ensuring efficiency and adherence to company standards.
- Developed and implemented training programs for new staff, enhancing productivity.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Analyzed sales data to identify trends, informing strategic decision-making for promotions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Adair County High School
Columbia, KY05-2007
Skills
- Product knowledge
- Drywall repair
- Renovation
- Budgeting and estimating
- Insulation installation
- Drywall installation
- Door installation
- Minor Electrical work
- Flooring installation
- Tile installation
- All basic maintenance needs
- Minor HVAC system work
- Deck building
- Painting techniques
Timeline
CSR/Manager
Fivestar
05.2017 - Current
Home Improvements
Self-employed
06.2008 - Current
Manager
IGA
02.2003 - 04.2017
High School Diploma -
Adair County High School