James Sherrard
Louisville,Kentucky
Summary
Driven and motivated, supervises and coordinates investigations of serious criminal cases. Adept at offering guidance and expertise to investigators. Committed to keeping procedures compliant with regulations. Effectively oversee, discipline and motivate officers to better protect and serve area residents. Monitor field operations to optimize behaviors and minimize protocol violations. Skilled at relating to team members, administrators and general public with good interpersonal communication skills. Deadline-driven and results-oriented Police Officer with over 15 years of experience coordinating and supervising front line and supervisors. Skilled at researching and reviewing case files, and interviewing subjects, targets and witnesses for information verification and corroboration. Resourceful leader focused on training while leveraging creative problem-solving abilities to solve complex crimes and cases.
Overview
24
24
years of professional experience
Work History
Account Manager
Securitas Security Services, USA
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Boosted client retention by developing and implementing comprehensive account management strategy.
Merchendising Service Manager
Lowes
04.2022 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 17 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new MSA workers to improve efficiency of department and cultivate productive work atmosphere.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Managed efficient teams of up to 17 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Firearms Instructor
Louisville Armory
10.2012 - Current
- Educated students using customized teaching methods and hands-on curriculum.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Built positive relationships with students, parents, colleagues and administrators.
- Monitored student performance and offered feedback to support goal achievement.
- Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
- Currently instruct Kentucky CCDW course.
- Created and instruct multiple courses.
Chief of Police
City of West Buechel
01.2019 - 05.2021
- Oversaw shift with 12+ personnel.
- Directed team of 12 police employees in patrol division,Investigations and Commanding Officers while setting and enforcing policies for optimal performance
- Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Provided management and support to team of 12 officers, reducing process gaps and promoting productivity.
Assistant Chief of Police
City of West Buechel
07.2017 - 01.2019
- Assessed personnel issues and suggested disciplinary action.
- Established and enforced policies and procedures to achieve goals and objectives.
- Reviewed reports and informed Officers of requests needing direct attention.
- Supervised and directed activities in Police Unit.
- Drafted correspondence and special reports, including Monthly reports and K-9 activities.
- Monitored officer field activities and addressed administrative concerns.
- Strengthened public relations through field, office and event interactions.
- Built professional relationships with officers and supervisors to enhance communication.
- Maximized efficiency through strategic staff assignment and equipment use.
- Developed and directed implementation of training programs for Training and K-9 Unit.
- Performed operations management oversight for employment, administrative functions, logistics and safety.
- Conducted employee evaluations to review performance and provide constructive feedback to enhance achievement of organizational goals.
- Attended conferences and training sessions to remain updated on law enforcement and police department oversight.
- Formulated and managed professional development and leadership training programs.
- Conducted employee evaluations to assess and document performance.
- Led staff meetings to address issues and drive improvements.
- Developed and enforced department procedures, rules and tactics.
Patrol Commander/ K-9 Unit Commander
City of West Buechel Police
05.2014 - 06.2017
- Wrote reports detailing events and people involved.
- Testified in Criminal court about encounters with citizens.
- Responded to calls for service, including unlocking doors and assisting motorists.
- Examined and approved or returned reports and case files from police officers.
- Communicated with other departments and coordinated responses to suspicious activities.
- Trained officers in Patrol skills to improve outcomes of calls and routine patrols.
- Investigated offenses and arrested offenders of criminal law.
- Patrolled West Buechel and worked with citizens to reduce crime in area.
Police Officer
City of West Buechel
06.2012 - 05.2014
- Investigated criminal and traffic offenses.
- Apprehended suspects, prepared case reports and testified in courtroom hearings.
- Mediated domestic-related disturbances and protected victims from harm.
- Responded to and investigated security and burglar alarms.
- Adhered to all safety protocols and properly handled all equipment, weapons and materials.
- Made arrests for violations of criminal laws and conducted background investigations.
- Served active warrants and subpoenas.
- Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
- Directed and controlled crowds at parades, funeral processions and sporting events.
- Searched vehicles, buildings, homes and property for evidence and stolen property.
- Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
Operations Director
Kentuckiana Floor Systems
08.2007 - 02.2012
- Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
- Eliminated project downtime by scheduling employees effectively to increase profit.
- Authorized operational guidelines and practices while assessing staff to meet performance objectives.
- Developed strategies to improve and standardize operations functions, including sales, purchasing, and supply chain.
Police Officer
City of Audubon Park Police
04.2000 - 08.2007
- Investigated criminal and traffic offenses.
- Apprehended suspects, prepared case reports and testified in courtroom hearings.
- Mediated domestic-related disturbances and protected victims from harm.
- Responded to and investigated security and burglar alarms.
- Adhered to all safety protocols and properly handled all equipment, weapons and materials.
- Made arrests for violations of criminal laws and conducted background investigations.
- Served active warrants and subpoenas.
- Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
- Promoted to Corporal within 2 years
- Promoted to Sergeant within 6 month of Corporal
- Promoted to Lieutenant and worked in the capacity of Night Chief.
- Was Commander of S.R.T Team
Education
General Studies
Pleasure Ridge Park High School
Louisville, KYEastern Kentucky University
Richmond, KYSkills
- MS Office/Excel
- Computer skills
- First Aid/CPR
- Troubleshooting
- Firearms Instructor
- First Aid/ CPR/ BLS instructor
- Stop the bleed Instructor
Timeline
Account Manager
Securitas Security Services, USA
08.2023 - Current
Merchendising Service Manager
Lowes
04.2022 - Current
Chief of Police
City of West Buechel
01.2019 - 05.2021
Assistant Chief of Police
City of West Buechel
07.2017 - 01.2019
Patrol Commander/ K-9 Unit Commander
City of West Buechel Police
05.2014 - 06.2017
Firearms Instructor
Louisville Armory
10.2012 - Current
Police Officer
City of West Buechel
06.2012 - 05.2014
Operations Director
Kentuckiana Floor Systems
08.2007 - 02.2012
Police Officer
City of Audubon Park Police
04.2000 - 08.2007
General Studies
Pleasure Ridge Park High School
Eastern Kentucky University
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