James Small
Louisville
Summary
Proven general manager with expertise in customer service, account management, and revenue growth strategies. Known for generating insightful sales reports and cultivating strong customer relationships to drive business success.
Overview
5
5
years of professional experience
Work History
General Manager
The Outdoor Store LLC
Crestwood
11.2023 - Current
- Generated monthly sales reports to inform business development strategies.
- Cultivated strong customer relationships through proactive account management.
- Established vendor partnerships to secure optimal pricing on supplies and materials.
- Formulated service and sales strategies to enhance retention and drive revenue growth.
Carpenter Apprentice
Decks Unlimited LLC
Louisville
04.2023 - 11.2023
- Constructed custom decks using power tools and hand tools.
- Collaborated with skilled carpenters to acquire advanced construction techniques.
- Worked with supervisor in order to learn proper techniques for various carpentry tasks.
Deckhand
McBride Marine Transportation
Louisville
11.2021 - 04.2023
- Maintained cleanliness and organization of deck areas and equipment onboard vessels.
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Handled rigging, lines and tow to increase equipment longevity.
- Used lines, wires and stationary winches to build and break tow.
- Monitored engine room bilges for any signs of water leakage or contamination.
Automotive Technician
Ken Towerys Tire & AutoCare
Louisville
09.2020 - 11.2021
- Performed routine maintenance services including oil changes and tire rotations.
- Repaired and replaced braking systems to ensure optimal vehicle performance.
- Conducted thorough inspections of vehicles for safety and compliance standards.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Education
Associate of Science - Business Administration
Jefferson Community And Technical College
Louisville, KY05-2024
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Account management
- Revenue growth strategies
- Problem solving
- Vehicle maintenance
- New business development
- Carpentry techniques
Timeline
General Manager
The Outdoor Store LLC
11.2023 - Current
Carpenter Apprentice
Decks Unlimited LLC
04.2023 - 11.2023
Deckhand
McBride Marine Transportation
11.2021 - 04.2023
Automotive Technician
Ken Towerys Tire & AutoCare
09.2020 - 11.2021
Associate of Science - Business Administration
Jefferson Community And Technical College
Bachelor of Science - Computer Science
Southern New Hampshire University