James Walters
Louisville
Summary
Dynamic leader with a proven track record at KFC, enhancing customer satisfaction and profitability through strategic operations management and leadership. Excelled in team building, problem resolution, and P&L management, achieving significant improvements in staff productivity and service quality. Skilled in fostering a positive and motivated work environment, ensuring high standards of food safety and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
KFC
01.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY06-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- P&L management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
General Manager
KFC
01.2019 - Current
High School Diploma -
North Bullitt High School
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