James C. Coulter Jr.
Louisville
Summary
Experienced with network administration and optimization. Utilizes advanced troubleshooting techniques to maintain system integrity. Strong understanding of network security measures and their implementation, ensuring robust and secure network operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Network Analyst II
Kentucky Higher Education Student Loan Corporation Kheslc
11.2017 - 01.2025
- Recorded security logs and license tracking daily in Turnover ticketing system.
- Scanned our servers for vulnerabilities using Tenable Nessus.
- Performed STIG comparisons using spreadsheets downloaded from DISA.
- Make Group Policy changes for test group using Group Policy Management Console.
- Imaging, configuration and rollout of new laptops and desktops.
- Created software license tracking in Lansweeper.
- Gathered evidence information to submit during FSA audit.
- I setup users for two factor authentication with tokens in RSA.
- Experience checking Symantec Managed Security Services portal for any malware attacks.
- Active Directory experience unlocking users and resetting passwords.
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Created Acceptance of Risk documentation documentation for FSA audit.
- Technical support experience. Diagnosis of problem and performing the fix.
LAN Administrator
Firstsource Transaction Services
10.2012 - 02.2017
- Used Active Directory Users and Computers on a daily basis to manage Users, Groups, Computers, Domains and Organizational Units on the network.
- Performed Network Administration using MS Server 2003.
- Experience creating virtual machines using VMWare VSphere Client V5.5.
- Adding and modifying VLAN scopes in DHCP within the Microsoft Management Console
- Provided help desk support on phone and desk side
- Imaged Desktops for our various clients using FOG and Ghost.
- Experience troubleshooting issues in Citrix related to the different clients we did business with.
- I modified host files and proxy proxy exceptions to allow access to certain web pages that were not allowed via proxy.
- iPhone and iPad email setup for Microsoft Exchange Server.
- Coordinating associate moves.
- I handled ISO audits for my center. I tracked user permissions, assets and backups. Performed server failover and backup / restore testing.
Technical Support Analyst II
Passport Health Plan
05.2002 - 08.2012
- Troubleshooting hardware and software issues.
- Performed Network Administration using MS Server 2010.
- Performed email administration using MS Exchange 2010.
- MS Forefront Virus Protection Management.
- Coordinating associate moves
- Training new hires.
- Provided support for copiers, fax and printers. Making repairs to minimize down time.
- Monitoring imaging equipment supplies and ordering equipment to replenish supplies. Enrolling in HP PurchaseEdge program for money savings.
- Project lead on PC donations and coordinating with off-site vendor for pick-up.
- Updating loaner laptops with security patches, definitions and software.
- Setting up meeting room equipment.
- Imaged desktops and laptops using Microsoft System Center and Clonezilla.
- Xtrax Fax Software Administration.
- Backed up and restored data using Avamar Administrator.
- Cisco Voice Account Management.
- Installed and configured WWAN cards in Lenovo and HP laptops.
Education
Associate of Science - Information Technology
National Education Center / Sullivan University
Louisville, KY04-2012
Skills
- Network troubleshooting
- End user support
- Network device monitoring
- Network access control
Certification
A+ certified.
Technical Support awards from Passport Health Plan and Firstsource Solutions twice.
2 Support Awards for Firstsource Solutions
1 Employee of the Month for Passport Health Plan.
Timeline
Network Analyst II
Kentucky Higher Education Student Loan Corporation Kheslc
11.2017 - 01.2025
LAN Administrator
Firstsource Transaction Services
10.2012 - 02.2017
Technical Support Analyst II
Passport Health Plan
05.2002 - 08.2012
A+ certified.
Associate of Science - Information Technology
National Education Center / Sullivan University
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