Jameson Oeffler
Florence
Summary
Dynamic District Manager with O'Reilly Auto Parts, skilled in strategic planning and leadership. Achieved consistent revenue growth by identifying new business opportunities and fostering team development. Expert in operations management and customer relations, enhancing service quality and employee morale through effective training and coaching initiatives.
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
17
17
years of professional experience
Work History
District Manager
O'Reilly Auto Parts
07.2020 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Store Manager
Oreilly Auto Pats
05.2018 - 07.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Oreilly Auto Pats
05.2016 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Oreilly Auto Pats
04.2016 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
Oreilly Auto Pats
05.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Retail Service Specialist
Oreilly Auto Pats
03.2015 - 05.2015
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
Parts Specialist
Oreilly Auto Pats
09.2014 - 03.2015
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Automated Logistical Specialist
US Army National Guard
01.2012 - 07.2014
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Supervised personnel in supply, services, materials management and logistical operations.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Created and maintained records, which included stock lists, inventory and material counts.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
Diesel Mechanic
US Army
07.2008 - 01.2012
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooneksett, NH01-2022
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Sales management
- Operations management
- Customer relations
- Staff development
- Team development
- Action plans
- Decision-making
Timeline
District Manager
O'Reilly Auto Parts
07.2020 - Current
Store Manager
Oreilly Auto Pats
05.2018 - 07.2020
Store Manager
Oreilly Auto Pats
05.2016 - 05.2018
Store Manager
Oreilly Auto Pats
04.2016 - 05.2016
Assistant Manager
Oreilly Auto Pats
05.2015 - 04.2016
Retail Service Specialist
Oreilly Auto Pats
03.2015 - 05.2015
Parts Specialist
Oreilly Auto Pats
09.2014 - 03.2015
Automated Logistical Specialist
US Army National Guard
01.2012 - 07.2014
Diesel Mechanic
US Army
07.2008 - 01.2012
Bachelor of Arts - Graphic Design
Southern New Hampshire University
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