Summary
Overview
Work History
Education
Skills
Significantactivities
Training
Career Overview
Timeline
Generic
Jamie Dawn Hall

Jamie Dawn Hall

Summary

Talented founder of #SewGlam, a small sensational business. Experienced in numerous fields such as retail management, restaurant server as well as clerical duties.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

17
17
years of professional experience

Work History

Owner/Startup Founder

#SEWGLAM
11.2007 - Current
  • Spearheaded innovative designs for apparel and jewelry.
  • Adheres to merchandise orders and sales events
  • Manages social media marketing and advertising.
  • Created and grew #SewGlam into a prominent business.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Call Center Dual Customer Service Representative

Pearl Interactive Network
08.2022 - 12.2024
  • Guided Medicare and Marketplace callers during Open Enrollment application process.
  • Helped callers create and navigate Healthcare.gov online portals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy and compassion.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers.
  • Followed established and documented policies and operating procedures, such as filling out timesheets and adhering to privacy laws.
  • Addressed customer requests for information.

Assistant Manager

PLATO'S CLOSET
09.2019 - 03.2022
  • Collaborated with Store Manager to ensure team members stayed on task.
  • Managed opening and closing of registers.
  • Processed paperwork each day.
  • Enhanced customer satisfaction.
  • Purchased retail consignments for store operations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Part Time/Seasonal Job

Texas Roadhouse
06.2021 - 12.2021

Part Time/Seasonal Job

City Lights Prom & Formal Wear
01.2020 - 03.2020

Property Secretary

SALVATION ARMY
11.2016 - 07.2019
  • Handled incoming and outgoing correspondence, including mail, email and faxes for Property Department
  • Scheduled meetings, estimates & donation pickups
  • Duties also included: greeting vendors, filing, copying, scanning, taking quotes, for property maintenance projects, created dept
  • Files, kept track of vehicle fleet maintenance records, updated MSDS binders, prepared meeting agendas, prepared weekly progress reports, filled in for the front desk receptionist as needed

Part Time/Seasonal Job

Ross Department Store
08.2016 - 12.2016

Part Time/Seasonal Job

Roma Italiano Cusina
07.2012 - 07.2013

Part Time/Seasonal Job

Reno's Roadhouse
05.2008 - 03.2009

Education

High School -

Prestonsburg High School
Prestonsburg, Ky

Community College -

Prestonsburg Community College
Prestonsburg, Ky

Skills

  • Computer Proficiency
  • Social Skills
  • Filing Management
  • Exceptional Social Skills
  • Customer relations
  • Small business operations
  • Relationship building

Significantactivities

  • I received training as a USPS mail carrier in my hometown.
  • I founded a small family business in honor of my grandmother's memory.
  • Held reign as 2020 Bluegrass Ky State Ambassador.
  • Created & helped manage a community kindness group.
  • I was a board member for the County Preschool Planning Committee for 2 years while my daughters attended preschool.
  • I volunteered at a local hospital for 7 years (until I began my 1st job there).
  • I was an active member of the Ladies Auxiliary Club at my church (until college).

Training

  • BLOOD BOURNE PATHOGENS
  • SAFE FROM HARM

Career Overview

Talented founder of #SewGlam, a small sensational business. Experienced in numerous fields such as retail management, restaurant server as well as clerical duties.

Timeline

Call Center Dual Customer Service Representative

Pearl Interactive Network
08.2022 - 12.2024

Part Time/Seasonal Job

Texas Roadhouse
06.2021 - 12.2021

Part Time/Seasonal Job

City Lights Prom & Formal Wear
01.2020 - 03.2020

Assistant Manager

PLATO'S CLOSET
09.2019 - 03.2022

Property Secretary

SALVATION ARMY
11.2016 - 07.2019

Part Time/Seasonal Job

Ross Department Store
08.2016 - 12.2016

Part Time/Seasonal Job

Roma Italiano Cusina
07.2012 - 07.2013

Part Time/Seasonal Job

Reno's Roadhouse
05.2008 - 03.2009

Owner/Startup Founder

#SEWGLAM
11.2007 - Current

Community College -

Prestonsburg Community College

High School -

Prestonsburg High School

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Jamie Dawn Hall