Janet Watchmaker
Louisville
Summary
Forward-thinking Senior Account Manager with over 25 years of experience leveraging managerial skills and commitment to innovation, trained leadership and efficiency. Confidence and high ability in working alone or in teams with outstanding communication, demand for accountability and approachable personality.
Overview
25
25
years of professional experience
Work History
Senior Account Manager
DCL Logistics
Louisville
11.2015 - Current
- Cultivate deep knowledge of customer businesses and relationship to company objectives working with very large, world-wide customers.
- Lead daily/weekly meetings with key accounts to ensure objectives on task.
- Act as liaison between customer and operations to ensure clear communication for success for all parties.
- Monitor orders and inventory for customers and coordinate/communication with numerous facilities to ensure SLA is met.
- Give extensive support to key accounts in business goals.
- Develop productive relationships with business representatives and consult closely to uncover needs and tailor solutions to address business challenges.
- Reach out to accounts to measure customer satisfaction.
- Establish, document and implement account management processes and procedures.
- Seek and monitor forecasts to remain on target with promotions and peak season.
- Prepare and lead Quarterly Business Reviews with high-level associates of key accounts.
Account Manager
Fulfillment Concepts, Inc.
Louisville
07.2014 - 06.2015
- Managed Texas Roadhouse account for fulfillment needs across all stores and corporate Support Center.
- Coordinated large roll-outs for Texas Roadhouse promotions, impacting over 400 stores.
- Worked with Managing Partners on very large new store orders to ensure new stores were stocked with items supplied by FCi for grand openings.
- Monitored inventory levels of all stocked items and ensured items were available and on order, while maintaining visibility and planning in the systems.
- Processed all warehouse orders in compliance with service level agreement policies.
- Collaborated with all departments: customer service, sales, printing, inventory control, warehouse management, receiving, shipping, etc. on a daily basis.
- Set up print jobs for FCi DP department and monitored the timely completion of print jobs stocked on shelves.
Senior Account Manager
Kellogg's Snacks/Little Brownie Bakers
Louisville
10.2001 - 12.2013
- Managed 25 high-level customer accounts for the cookie sales of Girl Scout Councils in the eastern region of the United States.
- Coordinated all aspects of Girl Scout Cookie Sale for clients, addressing daily requests for assistance, including cookie delivery, sales materials, and rewards for participants.
- Maintained effective working relationships with clients, company sales and operations/bakery personnel, internal departments, printers, and cookie distribution warehouse managers across my region of responsibility.
- Oversaw cookie distribution by securing warehouse contracts and managing logistics for hundreds of thousands of cases, ensuring timely deliveries and successful sales.
- Represented organization at national conventions, sharing insights and fostering connections with stakeholders.
Education
Bachelor of Arts - Advertising/Marketing
University of Kentucky
Lexington, KYSkills
- Account Management
- Customer relationship building
- Client meetings
- Customer Training
- Issue Resolution
- Organization and Multi-tasking
- Time Management
- Microsoft Office expertise
- Problem-Solving
- Effective communication
Timeline
Senior Account Manager
DCL Logistics
11.2015 - Current
Account Manager
Fulfillment Concepts, Inc.
07.2014 - 06.2015
Senior Account Manager
Kellogg's Snacks/Little Brownie Bakers
10.2001 - 12.2013
Bachelor of Arts - Advertising/Marketing
University of Kentucky