JANEY ANTONIA BALDONADO GORDON
SAN ANDRES ISLANDS,COLOMBIA
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable in the food and hospitality. Well-organized, proactive and detail-oriented industries. I'm also a well-rounded team player motivated to maintain costumer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
POSADA KYCA
San Andres Islands, Colombia
01.2023 - 01.2024
- Organized promotional displays according to company guidelines.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Maintained a clean and organized work area at all times.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Food Service Worker
DELICIAS JEDA
San Andres Islands, Colombia
05.2022 - 08.2022
- Assembled and served meals according to specific guest requirements.
- Cleaned kitchen areas, equipment and utensils.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and co-workers.
- Received food orders from individuals and explained offerings.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Beauty Techinician -
COSMETOLOGY AND ESTHETICS
Colombia09-2021
High School Diploma -
ACADEMIC BACCALAUREARTE
Colombia07-2021
Skills
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Calm Under Pressure
- Computer Skills
- Calm and Professional Under Pressure
- English and Spanish Fluency
- Safe Food Handling and Sanitation
- Multitasking
- Customer Relations
References
References available upon request.
Timeline
Customer Service Assistant
POSADA KYCA
01.2023 - 01.2024
Food Service Worker
DELICIAS JEDA
05.2022 - 08.2022
Beauty Techinician -
COSMETOLOGY AND ESTHETICS
High School Diploma -
ACADEMIC BACCALAUREARTE
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