Janie Rawlins
Grayson
Summary
Dynamic General Manager with a proven track record at Surestay By Best Western, excelling in budget management and team building. Achieved significant sales growth through strategic planning and strong customer relationships, while fostering a high-performance culture. Skilled in contract negotiation and employee training, driving operational excellence and financial stability.
Overview
15
15
years of professional experience
Work History
General Manager
Surestay By Best Western
04.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Waitress
Huddel House
03.2021 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Quality Control Inspector
Toyota Motor Manufacturing
01.2010 - 03.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Education
GED -
BCTC Fayette County Adult Education
690 Newtown Pike Lexington, Ky 4050806-2010
Skills
- Budget management
- Sales strategy
- Financial analysis
- Contract negotiation
- Team building
- Employee training
- Customer relationship
- Performance monitoring
- Time management
- Leadership development
- Leadership and team building
Adult Peer Support
I obtained my Adult Peer Support Training through Pathways 3/18/24 through 3/22/24 I passed and obtained my Adult Peer Support 4/5/24. I am in appliance with DBHDID-TRIS
Timeline
General Manager
Surestay By Best Western
04.2022 - Current
Waitress
Huddel House
03.2021 - 04.2022
Quality Control Inspector
Toyota Motor Manufacturing
01.2010 - 03.2018
GED -
BCTC Fayette County Adult Education
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