Jared Miracle
Owingsville
Summary
Versatile and results-oriented professional with extensive experience in technical diagnostics and component repair, honed at Charter Communications. Demonstrated excellence in workplace safety and conflict management, achieving seamless team collaboration and enhanced customer satisfaction. Skilled in coaxial and fiber optic networks, with a proven track record of resolving complex technical issues and mentoring peers for quality assurance controls.
Overview
13
13
years of professional experience
Work History
Field Technician V
Charter Communications, Time Warner Cable
03.2014 - Current
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment and components.
- Utilized safety practices with no complaints or accidents.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Communicated with supervisors to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- TQA Field Tech for over 2 years
- SMB Field Tech Experience
- Recently completed Fiber Training
Correctional Officer
Kentucky Department of Corrections
07.2012 - 03.2014
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, and phone calls.
- Observed behavior of residents individually and in groups.
- Tracked inmates through counts, visitor logs, and scheduled activities.
Education
Bachelor of Arts - Sociology
Morehead State University
Morehead, KY05-2012
Skills
- Component repair
- Cable pulling
- Workplace safety
- Conflict management
- Quality assurance controls
- Diagnostic testing
- Mentorship
- Fiber Trained
Timeline
Field Technician V
Charter Communications, Time Warner Cable
03.2014 - Current
Correctional Officer
Kentucky Department of Corrections
07.2012 - 03.2014
Bachelor of Arts - Sociology
Morehead State University
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