Jasmine Chappell
Owensboro
Summary
Adept at multitasking and organization, I enhanced customer satisfaction at Cheddar's Scratch Kitchen by providing personalized service and maintaining a clean dining area. My compassionate caregiving and proficiency in de-escalation techniques significantly improved client well-being at Wendell Foster's Campus. I excel in fast-paced environments, consistently achieving high accuracy in transactions and care documentation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Wendell Foster's Campus For Developmetal Disabilit
10.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Cashier
Walmart
06.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Cheddars Stratch Kitchen
05.2020 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Team Member
McDonald's
07.2017 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma - General Studies
South Spencer High School
Rockport, IN05.2019
Skills
- Time management
- Behavior redirection
- Compassionate caregiving
- Behavioral management
- Housekeeping tasks
- Decision-making support
- Relationship building
- Direct patient care
- Recreational activities
- Individualized support planning
- Care plan management
- Multitasking and organization
- Empathy and patience
- Active listening
- HIPAA compliance
- Verbal and written communication
- De-escalation techniques
- Mobility assistance
- Charting and documentation
Certification
Basic Life Skills Certification
Timeline
Direct Support Professional
Wendell Foster's Campus For Developmetal Disabilit
10.2024 - Current
Cashier
Walmart
06.2022 - 08.2024
Server
Cheddars Stratch Kitchen
05.2020 - 05.2022
Team Member
McDonald's
07.2017 - 03.2021
Basic Life Skills Certification
High School Diploma - General Studies
South Spencer High School
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