Jasmine Zerjal
Seven Mile Corridor, Grand Cayman ,Cayman Islands
Summary
- Proven sales history of meeting and exceeding sales targets and other KPIs.
- Highly successful team leader that has managed a profitable business.
- Effective leader with a track record of mentoring, training, and developing high performing teams.
- Excel at identifying customer needs and requirements to build enduring and successful customer relationships.
- Excellent time management skills, always looking at logical ways to complete a task efficiently and to a high standard.
- Effectively resolving customer complaints and concerns to a high standard
- Mediating conflict within teams to overcome issues and identify ways forward.
- Full clean driving license
Overview
11
11
years of professional experience
Work history
Recruitment Consultant
Nova Recruitment
, Cayman Islands
03.2023 - Current
- Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
- Identified potential candidates for client requirements through active sourcing methods.
- Interviewed and hired staff fitting job and team requirements.
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.
- Handled high-volume recruitments during peak seasons without compromising on quality of hire.
Recruitment Consultant
Baraud International
, Cayman Islands
05.2022 - 01.2023
- Sourcing, screening, and interviewing candidates both locally and abroad
- Writing Job advertisements
- Editing and formatting CVs and Cover letters
- Keeping abreast of local immigration laws and assisting with work permit processing when required
- Negotiating contracts
- Helping applicants prepare for interviews
- Liaison with HR professionals including networking events
- Assist with general office administration
- Social Media management (LinkedIn, Instagram)
Banking Consultant
ANZ Banking Group Limited
Melbourne, Australia
11.2020 - 01.2022
- Banking consultant offering suite of personal and business banking and related banking services and products, such as credit cards and Car/home and contents insurance
- Developing and retaining client relationships
- Managing fixed deposit accounts; and
- Teller duties including cash handling and conflict management
Manager
Flight Centre Travel Group Limited
Melbourne, Australia
06.2014 - 10.2020
- Luxury Consultant, Flight Centre First and Business Travel
- Promoted to the highly specialized team of experienced and successful travel consultants at Flight Centre First and Business Travel
- Managed store finances and accounting including monthly, quarterly, and annual profit reporting and expense tracking
- Maintained excellent individual sales targets, including >$2m in personal sales 2018-2019
- Developing, mentoring, and training staff;
- Customer relationship management, including maintaining a portfolio of >100s of repeat customers
- Promoted to the highly specialized team of experienced and successful travel consultants at Flight Centre First and Business Travel
- Achieved the highest profit in 14 years (> $150,000 profit 2018-2019)
- Managed a successful business with annual sales of >$8m and a team of up to 6 travel consultants
Consultant/Assistant Manager, Consultant
Flight Centre
Melbourne, Australia
06.2014 - 06.2017
- Selling travel products and services including airfares, tours, accommodation, and insurances
- Managing the store finances and accounting
- Building and maintaining customer relationships
- Identifying sales opportunities and business scenario planning
- Developing novice and junior travel consultants, including through being a Mentor with Flight Centre Mentoring since 2017
- Promoted after 1 year with the team to Assistant Manager
- High performing Novice award
- Promoted to 'Village Captain' 2016, which is a two-three-person support network in charge of novice development
Education
Certificate 1,2 and 3 - Tourism and Travel
NCEA Level 3 - Merit and Excellence
Havelock North High School
Skills
- Sales
- Team Leadership and mentoring
- Customer Relationship Management
- Time Management
- Conflict Resolution
- Bullhorn
- LinkedIn Recruiter
- Canva Design
- Salesforce
- Client Accounting
- Microsoft Office
Timeline
Recruitment Consultant
Nova Recruitment
03.2023 - Current
Recruitment Consultant
Baraud International
05.2022 - 01.2023
Banking Consultant
ANZ Banking Group Limited
11.2020 - 01.2022
Manager
Flight Centre Travel Group Limited
06.2014 - 10.2020
Consultant/Assistant Manager, Consultant
Flight Centre
06.2014 - 06.2017
Certificate 1,2 and 3 - Tourism and Travel
NCEA Level 3 - Merit and Excellence
Havelock North High School
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