Summary
Overview
Work History
Education
Skills
References
Timeline
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Jason Collins

Hi-hat

Summary

Residential living professional specializing in team collaboration, conflict resolution, crisis management, and creating a positive community environment. Reliable and adaptable with strong communication, leadership, and organizational skills. Experienced in managing retail operations to drive business growth through strategic planning and effective team leadership. Skilled in maintaining high standards in store presentation and inventory management. Customer service expert with a proven track record in delivering high-quality support in a call center environment. Known for reliability, adaptability, fostering teamwork, and achieving results through effective collaboration and customer engagement.

Overview

20
20
years of professional experience

Work History

Residential Advisor

Carl D. Perkins Job Corps Center
08.2019 - Current
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Assisted students in handling tough situations to resolve problems.
  • Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.
  • Conducted regular safety inspections to ensure compliance with housing policies and regulations.
  • Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
  • Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
  • Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
  • Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
  • Supervised student employees and provided feedback on performance.

Assistant Manager

Aplus Rentals
01.2019 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Owner operator

Collins Quick Mart L.L.C.
01.2011 - 01.2019
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Operated with safety and skill to avoid accidents and delays.

Back Office Specialist

ACS
01.2005 - 01.2011
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.

Education

High School Diploma -

Knott County Central High School

Skills

  • Assertiveness
  • Residential care
  • Client relationship management
  • Activity planning
  • Interpersonal relationships
  • Behavior monitoring
  • Resident monitoring
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Call answering and routing
  • Safety standards and compliance

References

  • Margaret, Tackett, 1 (606) 339-5360
  • Dakota, Hall, 1 (606) 339-6440
  • Charles, Tackett, 1 (606) 792-9872

Timeline

Residential Advisor

Carl D. Perkins Job Corps Center
08.2019 - Current

Assistant Manager

Aplus Rentals
01.2019 - 08.2019

Owner operator

Collins Quick Mart L.L.C.
01.2011 - 01.2019

Back Office Specialist

ACS
01.2005 - 01.2011

High School Diploma -

Knott County Central High School

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Jason Collins