JANSI SIVAGANESH
George Town
Summary
Hardworking waiter with several years of experience and a solid background in the F & B field. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods and training incoming staff.
Overview
13
13
years of professional experience
Work History
Room Dining Server
CLUB MAHINDARA BEACH RESORT LTD
PONDICHERRY
05.2019 - 09.2024
- Provided accurate information on menu items, special offers, and pricing.
- Took orders from guests over the phone and in person.
- Entered orders accurately into the order-entry system.
- Processed payments and delivered food to guest rooms promptly, adhering to safety standards throughout service.
- Verified delivery orders for accuracy before leaving kitchen to ensure correct items reached guests.
- Followed up with guests after meal delivery to confirm satisfaction with food quality and service.
- Resolved customer complaints efficiently.
- Monitored stock of trays, silverware, condiments, and napkins, ensuring they are stocked appropriately for each meal period.
Captain Waiter
Hyatt Regency Chennai
CHENNAI
06.2015 - 04.2019
- Reliable, proactive, and a good team player (takes initiative to make or suggest improvements)
- Confidence and an outgoing nature, able to give outstanding customer service.
- Greeted guests and provided them with menus.
- Assigned seating arrangements for guests.
- Ensured a smooth flow of service in the restaurant.
- Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
- Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
- Resolved customer complaints efficiently while maintaining a positive attitude towards guests at all times.
Service Waiter
TAJ CONNERMARA
CHENNAI
01.2012 - 05.2015
- Provided accurate information on menu items, special offers, and pricing.
- Checked on guests periodically throughout their meals to ensure the quality of service was maintained.
- Stocked all necessary supplies such as glassware, silverware, and linens, before each shift.
- Followed health code regulations regarding food safety practices while handling food products.
- Organized side stations with condiments and ensured they were properly stocked during meal services.
- Set up a banquet hall for special events such as weddings or corporate meetings.
- Conducted regular inventory checks of all food items stored in kitchen pantries or coolers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials, and answering food preparation questions.
Education
ASSOCIATE OF ARTS, ADVANCED DIPLOMA -
SISI INSTITUTE OF TECHNOLOGY HOTEL MANAGEMENT & CATERING TECH
NEW DELHI, INDIA06-2010
Skills
- Active Listening Skills
- Customer Service
- Teamwork
- Friendly Personality
- Positive attitude
- Able to work well in teams
- Able to understand new, systems and training
- Computer Literate
- Excellent Customer service
- Able to work varied shifts, including weekends and holidays
- Able to process cash and transactions
- Attention to details
- MS Office 2007
- Social media system update
Personal Information
- Date of Birth: 1989-06-10
- Nationality: India
- Driving License: Driving license
- Marital Status: Married
LANGUAGES
English, Hindi, Tamil
INTEREST
Traveling, Photography, Pet Lover
DECLARATION.
I do at this moment declare that all the information contained in this resume is facts or true to my knowledge. I take full responsibility for the correctness of the said information.
PERSONAL PROFILE
Vaccination = Covishield Vaccine
Timeline
Room Dining Server
CLUB MAHINDARA BEACH RESORT LTD
05.2019 - 09.2024
Captain Waiter
Hyatt Regency Chennai
06.2015 - 04.2019
Service Waiter
TAJ CONNERMARA
01.2012 - 05.2015
ASSOCIATE OF ARTS, ADVANCED DIPLOMA -
SISI INSTITUTE OF TECHNOLOGY HOTEL MANAGEMENT & CATERING TECH