Jayla Berry

As an Onboarding Specialist at Exactcare Pharmacy, I work with patients who have complex medical needs who meet criteria to have their medications managed and delivered to their homes. I help enroll them, by reviewing their personal information, medical conditions, allergies, physicians and more. This role requires attention to detail, great customer service skills, answering incoming calls, documenting in detail, and working with other team members. I help train our new employees as they start with ExactCare for this role and also have current employees shadow me as I work with them to improve their current skillset.

• Facilitated new hire training sessions to ensure smooth onboarding experience.
• Provided ongoing feedback to enhance training materials and methods.

I worked as a case manager in an emergency children's shelter with children, ages 10-18 in state's custody. I was responsible for keeping in contact with children's parents, legal guardians, social workers, lawyers, and counselors to relay information related to their behavior and progress. I also, attended doctors appointments, conducted individual supportive counseling, orchestrated group counseling sessions and met with our contracted psychologist to determine diagnosis for my case load.

• Developed individualized care plans for clients, ensuring alignment with their specific needs and goals.
• Coordinated with multidisciplinary teams to facilitate effective communication and resource allocation.

I worked with adults with developmental and intellectual disorders and helped them achieve normalcy by assisting them with their everyday functions and daily living. I worked along side the company nurses to ensure patients were taking medications, documenting vitals, and attending and transporting to regular doctor appointments. I also assisted with daily living activities like learning to prepare meals, practicing social engagement in public places, cleaning and more.

I coordinated departmental events, ensuring alignment with university policies and enhancing community engagement. My job duties and responsibilities were to bring cultural awareness to Marshall University campus. Also, office duties like answering calls, documenting, filing, and facilitating events. We collaborated with other groups on campus to introduce students to scholarships and programs available to them. I participated in group meetings, dinners, and planned experiences for students to get involved in their campus and community events.