Summary
Overview
Work History
Education
Skills
Timeline
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Jazzmen Masden

Louisville

Summary

Dynamic Assistant Manager with a proven track record at Rainbow Clothing Store, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and streamlined cash handling processes, achieving a notable reduction in discrepancies. Committed to fostering a positive work environment while driving operational excellence.

Diligent Account Representative with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Rainbow Clothing Store
01.2022 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Encouraged a positive environment for customers and staff.

Assistant Manager

The Children's Place
04.2016 - 08.2021
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Account Representative

Molina Healthcare
03.2014 - 09.2016
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.

Education

Medical Assistant

Ata College
Louisville, KY
03-2026

High School Diploma -

Waggener High School
Louisville, KY
06-2010

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Task delegation
  • Goal setting
  • Staff supervision
  • Staff management
  • Conflict resolution
  • Workload management
  • Retail operations

Timeline

Assistant Manager

Rainbow Clothing Store
01.2022 - 03.2025

Assistant Manager

The Children's Place
04.2016 - 08.2021

Account Representative

Molina Healthcare
03.2014 - 09.2016

Medical Assistant

Ata College

High School Diploma -

Waggener High School

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Jazzmen Masden