Jazzmen Masden
Louisville
Summary
Dedicated professional with a strong background in coordinating care and managing client communications. Recognized for effective problem-solving and collaboration with healthcare providers leading to improved client satisfaction and service delivery. Detail-oriented and customer-focused professional with a history of enhancing customer interactions. Skilled in training teams and managing inventory, committed to maintaining high standards of service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Rainbow Clothing Store
Louisville
10.2022 - 05.2026
- Supervised daily operations to achieve performance targets.
- Coordinated inventory management and restocking to maintain merchandise availability.
- Trained new employees on customer service standards and sales techniques for improved customer interactions.
- Ensured visual merchandising met brand guidelines and promotional displays.
- Implemented quality control measures to uphold company standards.
Case Manager
Molina Healthcare
Louisville
02.2019 - 06.2022
- Coordinated care plans with healthcare providers and patients to ensure compliance.
- Managed case documentation using Molina Healthcare's electronic health record system.
- Collaborated with community resources to connect clients with necessary services.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Account Representative
CoverMyMeds
Louisville
03.2015 - 11.2018
- Managed client communications and inquiries regarding medication prior authorization processes.
- Collaborated with healthcare providers to streamline medication access for patients.
- Resolved customer complaints in a timely manner.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Provided excellent customer service to ensure client satisfaction.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
Education
High School Diploma -
Waggeer
Louisville, KY06-2010
Skills
- Effective communication
- Problem solving
- Client communication
- Case coordination
- Care plan development
- Multitasking and organization
- Problem-solving
- Team collaboration
- Conflict resolution
- Time management
- Team building
Timeline
Assistant Manager
Rainbow Clothing Store
10.2022 - 05.2026
Case Manager
Molina Healthcare
02.2019 - 06.2022
Account Representative
CoverMyMeds
03.2015 - 11.2018
High School Diploma -
Waggeer