Jean Bronger
Louisville
Summary
Detail-oriented professional with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2026
2026
years of professional experience
Work History
Medical Care Team / Veterinary Technician Assistant
Crestwood Animal Hospital
03.2025 - Current
- Provided compassionate care to avian, reptiles, cats, dogs, and other small mammals. Creating a positive experience for both pets and owners.
- Administered fluids, vaccines, oral medications, and injectable medications (IM & SQ) to patients.
- Collected, fecal, urine, and blood samples to run both in house and to be sent to outside laboratories including Idexx and Moichor.
- Was one of 3 rehabilitation assistants / technicians working directing under a DVM credentialed in rehabilitation and acupuncture. This included assisting in acupuncture and laser sessions as well as independently working one on one with patients recovering from TPLOs / or torn CCLs, patients working towards weight loss, and patients experiencing mobility issues due to arthritis or Degenerative Myelopathy by using laser, an underwater treadmill, and many pieces of exercise equipment.
- Preformed daily, weekly, and monthly maintenance on the clinics Hudson brand Underwater Treadmill.
- Utilized fear free restraint techniques and tactics during exams, radiographs, and ultrasounds.
- Loaded exam rooms for doctors: Including taking in depth medical histories, gathering husbandry information, and educating clients on vaccines and procedures.
- Assisted doctors with call backs regarding laboratory diagnostics, post surgical follow ups, and general check ins.
- Assisted in the maintance of our Idexx labratory equipment included the SediVue, SnapPro, Catalysts, and ProCyte.
- Filled / Refilled prescription medications using Cubex for both controlled and non controlled drugs. Additionally authorized prescriptions and food via phone and a number of online pharamcy portals.
- Documented all exams, medications, injections, client conversations, etc into Cornerstone.
- Assisted in training new employees, specifically in the clinics rehabilitation center.
Veterinary Technician Assistant
Brighton Animal Clinic
08 2024 - 02 2025
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Streamlined communication between staff members by utilizing clinic software to efficiently share pertinent patient information among veterinary team members.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Collected and processed samples for laboratory testing.
- Assisted veterinarians with euthanasia of animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Prepared and administered diets and feedings according to instructions.
Veterinary Administrative Assistant
Central Kentucky Veterinary Clinic
10 2023 - 04 2024
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Acted as the liaison between clients and doctors by filtering through calls, e-mails, texts, and chats to schedule appointments / referrals, give patient updates, fill prescriptions, etc.
- Oversaw stock and ordering of prescription foods, frozen foods, and basic clinic supplies.
- Called on clients with overdue balances to attempt to collect payment or receive a promise to pay date.
- Translated a total of seven different doctors schedules onto different systems to ensure that reception staff could effortlessly add appointments.
- Acted as an overall assistant to doctors by reaching out to clients, other veterinarians, clinics, and labs to discuss lab reports, diagnosis, costs, referrals, etc when their schedule was too tight.
- Traveled between Georgetown and Lexington on a daily basis to deliver prescriptions, transport patients for necropsy / testing, drop off samples to labs, collect mail, and banking purposes.
- Created written prescriptions, called prescriptions into pharmacies, and filled prescriptions including but not limited to food, tablets, capsules, liquids, and injectables
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
Pharmacy Technician
Chewy
04.2023 - 10.2023
- Engaged directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.
- Researched and problem-solved to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
- Maintained a high level of quality through data entry and order processing of veterinary pharmacy orders.
- Operated with understanding, active listening, patience, empathy and kindness to customers and partners alike.
- Reported to leadership reasons for incoming calls and emails on an hourly basis.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Brand Manager - ECommerce Coordinator
Backyard World LLC
3 2020 - 3 2023
- Developed market-specific promotional strategies.
- Introduced enhancements to established products to increase sales.
- Implemented social media strategies to integrate with overall marketing tactics.
- Executed digital marketing strategies to drive brand awareness.
- Consulted with product development personnel on product specifications.
- Designed brochures, flyers, posters, and advertisements to describe product or service offerings.
- Created a HTML5 website and mobile site through Wix with the use of online drag and drop tools for a new brand I took part in developing.
- Communicated with portable building fabricators, sales team, accounting, lessors, and transportation departments.
- Preformed daily website management, created and consistently audited e-commerce product listings, and designed seasonal and sale related graphics to enhance the overall customer experience.
- Processed payments being paid in full or partial, payments towards rent to own contracts, and payments towards finance agreements.
- Utilized Google Sheets, Microsoft Word, Microsoft Excel on a daily basis.
- Acted as a customer liaison for the brands I managed using tools such as e-mail, text, web chat, and phone.
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Trained new and tenured sales team members in product knowledge as well as terms for financing and rent to own. Additionally, offered continued education to sales staff.
Loan Manager - Center Manager
Check Into Cash
06.2018 - 03.2020
- Computed payment schedules.
- Explained to customers different types of loans that were available, as well as terms of those services.
- Met with applicants to obtain information for loan applications and to answer questions about process.
- Approved loans within specified limits.
- Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
- Determined write-offs for collection agency.
- Authorized and signed mail collection letters.
- Maintained and reviewed account records, updating and recategorizing them according to status changes.
- Interviewed, hired, and trained all incoming loan associates.
Service Excellence Supervisor - American Express
Intelenet Global Services
11 2017 - 06 2018
- Read from scripts to promote uniformity and consistency in communications.
- Accepted transfers regarding unresolved customer grievances to further investigate.
- Worked with customers to create air, vehicle, and flight bookings.
- Built sustainable relationships and trust with clients using open and interactive communication.
- Conferred with customers by telephone and e-mail to provide product or service information.
- Monitored real-time queues to identify flight availability.
- Utilized Sabre to book, alter, and cancel flights through companies such as Delta, American Airlines, and Southwest for customers.
- Stood in as a coach and mentor when management was unavailable due to meetings, lunch, etc.
Education
Certification - UX Design
Coursera
Remote12.2023
High School Diploma -
Taylor County High School
Campbellsville, KY08.2016
Skills
- Creating job listings, interviewing, and training new employees
- Brand Development and Marketing
- Website and Print Media Designing
- Cornerstone
- Vaccine administration
- Patient restraint
- Phlebotomy techniques
- Animal behavior
- Veterinary office administration
Timeline
Medical Care Team / Veterinary Technician Assistant
Crestwood Animal Hospital
03.2025 - Current
Pharmacy Technician
Chewy
04.2023 - 10.2023
Loan Manager - Center Manager
Check Into Cash
06.2018 - 03.2020
Veterinary Technician Assistant
Brighton Animal Clinic
08 2024 - 02 2025
Veterinary Administrative Assistant
Central Kentucky Veterinary Clinic
10 2023 - 04 2024
Brand Manager - ECommerce Coordinator
Backyard World LLC
3 2020 - 3 2023
Service Excellence Supervisor - American Express
Intelenet Global Services
11 2017 - 06 2018
Certification - UX Design
Coursera
High School Diploma -
Taylor County High School
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