Jeanette Wilder
Cold Spring
Summary
Dynamic gaming professional with a strong work ethic and cash handling proficiency, recognized for enhancing customer satisfaction at Belterra Casino & Resort. Skilled in gaming machine maintenance and quick decision-making, I consistently resolved issues promptly, fostering loyalty and repeat business among patrons. Committed to responsible gambling practices and exceptional service.
Gaming professional with strong foundation in customer service and gaming operations. Known for reliability in high-paced environments and adept at addressing guest needs. Committed to teamwork and achieving operational goals, consistently adapting to changing demands.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Gaming Attendant
Newport Racing & Gaming
03.2023 - 07.2025
- Monitored gaming equipment for proper functionality and cleanliness.
- Assisted guests with inquiries and provided information on gaming options.
- Maintained compliance with safety regulations and operational procedures.
- Engaged with patrons to enhance overall customer experience and satisfaction.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
Office Staff Contractor
C1 Technical Services
01.2022 - 09.2022
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Gathered, organized and input information into digital database.
Cage & Players Club Cashier
Belterra Casino & Resort
06.2019 - 11.2020
- Processed transactions accurately and efficiently to enhance customer satisfaction.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with product inquiries and provided recommendations to improve sales.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Slot Attendant
Delta Downs Racetrack Casino
11.2017 - 06.2019
- Monitored slot machine performance and ensured proper functionality during operational hours.
- Assisted customers with inquiries and provided exceptional service to enhance gaming experience.
- Maintained cleanliness and organization of gaming area, adhering to safety standards.
- Conducted routine inspections of machines, identifying issues for timely repairs and maintenance.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty to the gaming establishment.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
Slot Attendant
Isle of Capri
03.2016 - 11.2017
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
Kiosk Drop Team
Coushatta Casino
11.2015 - 03.2016
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for maintaining cassettes and coin hoppers in kiosk machines, minor upkeep, guest disputes and monthly audits.
Slot Attendant
The Golden Nugget Casino and Resort
11.2014 - 09.2015
- Pay jackpots in a timely manner, make change for costumers.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty to the gaming establishment.
Slot Attendant
L'Auberge Casino
07.2012 - 11.2014
- Pay jackpots in a timely manner.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
Cage Cashier
Isle of Capri Casino
03.2012 - 08.2012
- Processed cash transactions accurately, ensuring compliance with gaming regulations and company policies.
- Managed cash drawers, balancing funds and identifying discrepancies promptly to maintain financial integrity.
- Assisted patrons with inquiries about gaming options, enhancing customer satisfaction through effective communication.
- Monitored surveillance systems to ensure security protocols were upheld during all cash handling operations.
Dog Bather
PetSmart
09.2011 - 06.2012
- Performed thorough bathing and grooming of dogs, ensuring cleanliness and comfort.
- Utilized specialized cleaning tools to maintain high standards of hygiene.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Reduced appointment cancellations by promptly confirming scheduled bookings with clients.
- Developed efficient workflows to enhance grooming processes and reduce wait times.
Education
Associate of Applied Science - Accounting
Indiana Vocational Technical College
Richmond, INTechnical Degree - Information Data Management
Indiana Vocational Technical College
Richmond, INCertificate of Achievement - Income Tax Preparer
Indiana Vocational Technical College
Richmond, INCosmetology License - Cosmetology
Southeastern Indiana Vocational School
Versailles, INHigh School Diploma -
East Central High School
St. Leon, INSkills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Age verification
- Responsible gambling practices
- Gaming machine maintenance
- Customer service expertise
- Employee training
- Flexible schedule
Timeline
Gaming Attendant
Newport Racing & Gaming
03.2023 - 07.2025
Office Staff Contractor
C1 Technical Services
01.2022 - 09.2022
Cage & Players Club Cashier
Belterra Casino & Resort
06.2019 - 11.2020
Slot Attendant
Delta Downs Racetrack Casino
11.2017 - 06.2019
Slot Attendant
Isle of Capri
03.2016 - 11.2017
Kiosk Drop Team
Coushatta Casino
11.2015 - 03.2016
Slot Attendant
The Golden Nugget Casino and Resort
11.2014 - 09.2015
Slot Attendant
L'Auberge Casino
07.2012 - 11.2014
Cage Cashier
Isle of Capri Casino
03.2012 - 08.2012
Dog Bather
PetSmart
09.2011 - 06.2012
Associate of Applied Science - Accounting
Indiana Vocational Technical College
Technical Degree - Information Data Management
Indiana Vocational Technical College
Certificate of Achievement - Income Tax Preparer
Indiana Vocational Technical College
Cosmetology License - Cosmetology
Southeastern Indiana Vocational School
High School Diploma -
East Central High School
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