Jeannean F. Heber
Pendleton
Summary
I am a Highly motivated, self starter, great phone & people skills, organized, Compassionate ,caring attitude toward others, team player, outgoing personality with a big smile, multi-task, energetic, reliable & dependable.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Retail Service Desk
01.2023 - Current
- 2 years 10 months in Customer relations associate & team lead duties with experience at a Retail Service desk with returns , exchanges,Issuing in-store credit , online returns , placing customer orders , credit card , tap,Apple Pay , cash transaction, removing security tags, RPI store inventory product availability, IBM call center & Store engagement online orders , BOSS for customer order placed. Closing store with pulling tills and deposit cash and coins in recycler machines in registers transaction search with product code or credit card search ,Entry with customer information on returns , tele check payments and verification process , signing customers for credit card by drivers license & SS number, calling credit card company for customers and verification process , club or temporary one day shopping pass , override in price reduction or price match at registers . All service desk duties . Customer incoming calls ,product lookup , inventory or general information .
Clinic office Manager
Community Care Clinic
07.2006 - 05.2007
- Medical Field: I have 15 years of Experience
- Position Seeking : Emergency Technician ,Medical Receptionist , Medical assistant , Scheduler , patient registration, health insurance verification,pre certs , pre authorization health insurance , copays , payments , patient visit scheduling , Nursing Assistant , Take patients Vital signs , EKG , Experienced in Patient Test Scheduling , Insurance verification , Experience with Co-Pays & Credit Card payment Machine , Pull Patient Charts for Appt. or filing, Office Mail to put on Charts from Patient Referral of Consults, Lab Results put on Patient Charts for Doctor sign-off, Pharmacy RX Call-in or pull Chart for RX Refills & when Patients last office visit put on Doctors desk, Fax Machine Operations ,Copiers, Scheduling New Patient & Follow up Appt., Familiar with HIPPA Privacy & Medical Chart Release.
Medical Receptionist
First Stop Urgent Care Center
02.2004 - 07.2006
- Job responsibility : Called Patients back to Exam room, vital signs, weight, Chief of Complaint, finger stick for a CBC, CMP, Thyroid panel , lipid panel ,Urine sample test, strep test , o2Sats pulse oximeter, put results in medical chart for Doctor, also rotated as a Medical Receptionist: collected co- pays, verified Insurance, pulled latest office visit notes, test & lab results or handed out new Patient Packets to be filled out, ordered office supplies, Ink Toner, cartridges & Patient flow sheets, kept inventory of front desk supplies , closed out credit card machine & counted all payments for the day & balanced.
Medical Receptionist
Orthopedic Associates
07.2005 - 01.2006
- Job responsibility: Answered Multi-line phone, Collected Payments or Co-Pays, Entered Patient info. In Computer Program of health Insurance, Short term disability or Auto Ins. info. & reason being seen & who referred them & Patients Family Doctor Name, handed New Patient Forms to fill out & made copies of packets as needed, pulled patient charts for office visits & made follow-up appts. or took messages for Nurse or Doctor & transferred calls to appropriate contact person. Traveled to other satellite Offices at different times or days with Patients Charts as a Medical Receptionist at that Office as well & end of Office day I would take the Case of Patient Charts back to main office to Billing & sort to who needs Surgery & etc...Billing & sort to who needs Surgery
Nursing Assistant for the Elderly
The Richwood Nursing Home
11.2003 - 02.2004
- Job responsibility : Cared for Patient, Bathing, Dressing in clothes for the day, changed the Incontinent patients or assisted the ones to the Restroom, walking in halls, took to Activities or Physical therapy , assisted in feedings, assisted Nurse in Patient Exam or dressing changes, took Patients routine.
front end manager
03.2003 - 11.2003
- Business. A Therapeutic Massage Owner: Catherine Williams location : Brownsboro rd. Louisville, Ky. Job responsibilities: signing customers in ,telephone , scheduling , product ordering , scheduling employees , paying owners business invoices , product restocking , selling gift certificates.
PCA * Patient care assistant
Tri-County Community Hospital
04.1992 - 10.1996
- Medical Job experience responsibility : Cared for Patients, Bathing, changed the Incontinent patients or assisted the ones to the Restroom, or in their baths, walking in halls for exercise or after Surgery, assisted in feedings, or set-up their food trays, assisted Nurse in Patient Exam or dressing changes, took Patients routine vital signs & weight, helped with Admissions from the Emergency room or from Surgery.
Education
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Oldham County High School
Buckner, KYundefined
University of Kentucky
Skills
- Positive attitude
- Customer service
- Dependability and responsibility
- Multitasking
- Communication skills
- Organizational skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Referral verification
- Patient reception management
- Co-payment collection
- Insurance verifications
- Patient callbacks
- Point-of-sale system
- Cash handling
- Calendar and appointment management
- Patient referral
- Insurance authorizations
- Scheduling tests and procedures
Certification
KY State Course for my Emergency Medical Technician From 1992 -1994 License expired \1995 Training Carrollton,KY Fire Department EMT Instructor : Bobby Burnett 6 month Class & hands on Training Course
Work Ethics
- Date available to Start: late 2025
- Seeking Part- time Work
- 3 Day Work Week 8 -12 hour days
- Shift Hours
- Some weekend’s.
Lapse in employment
- From 1997-2003 stay home Mother & Housewife.
- 2007-present 2022 stay at home / housewife.
Timeline
Retail Service Desk
01.2023 - Current
Clinic office Manager
Community Care Clinic
07.2006 - 05.2007
Medical Receptionist
Orthopedic Associates
07.2005 - 01.2006
Medical Receptionist
First Stop Urgent Care Center
02.2004 - 07.2006
Nursing Assistant for the Elderly
The Richwood Nursing Home
11.2003 - 02.2004
front end manager
03.2003 - 11.2003
PCA * Patient care assistant
Tri-County Community Hospital
04.1992 - 10.1996
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Oldham County High School
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University of Kentucky