Jed Hackett
Bowling Green
Summary
Dynamic telecommunications professional with extensive experience at North Central Telephone, excelling in equipment repair and customer service. Proven ability to enhance system performance through effective troubleshooting and installation. Skilled in fiber splicing and safety compliance, consistently delivering high-quality results while training junior technicians and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Install & Repair Technician
North Central Telephone
Bowling Green, KY
02.2022 - Current
- Diagnosed and repaired telecommunications equipment, ensuring optimal performance and service reliability.
- Collaborated with team members to troubleshoot issues, enhancing communication efficiency across systems.
- Utilized testing equipment to verify functionality of hardware, maintaining quality control standards.
- Assisted in installation of network systems, improving customer connectivity and satisfaction levels.
- Ran fiber jumpers through attics and crawl spaces in customers homes and businesses
- Configured routers and modems for customers internet
Fiber Splicer
Owens Telecom Services
Nashville, TN
07.2018 - 02.2022
- Spliced fiber optic cables to ensure optimal signal quality and performance.
- Conducted thorough inspections of fiber installations for compliance with safety standards.
- Operated fusion splicers and testing equipment to validate connectivity and integrity.
- Trained junior technicians on best practices for fiber splicing and safety protocols.
- Led troubleshooting efforts, reducing downtime by identifying and rectifying faults promptly.
- Tested fiber optic cables and documented results.
- Performed repairs on severed fiber cables to restore to complete functionality.
- Built splice cases to enclose exposed transmission lines.
- Worked closely with network administrators and server engineers to deliver quality service.
Fiber Drop Installer
Loftis Underground
Lafayette,TN
06.2017 - 07.2018
- Installed various underground and overhead utilities, ensuring compliance with safety regulations and project specifications.
- Operated specialized installation equipment to complete projects efficiently and effectively.
- Collaborated with team members to troubleshoot installation issues and implement solutions promptly.
- Conducted quality inspections of installations, verifying adherence to industry standards and guidelines.
Education
High School Diploma -
Smith County High School
Carthage, TN05.2015
Skills
- Customer service
- Mechanical skills
- Safety requirements
- Equipment Repair
- Pole climbing
- Bucket truck operator
Timeline
Install & Repair Technician
North Central Telephone
02.2022 - Current
Fiber Splicer
Owens Telecom Services
07.2018 - 02.2022
Fiber Drop Installer
Loftis Underground
06.2017 - 07.2018
High School Diploma -
Smith County High School