Jeff Wicke
Louisville
Summary
Results-driven systems analyst with entrepreneurial mindset. Expertise in client relationship management and event success through meticulous attention to detail and effective problem-solving. Proven ability to enhance operational efficiency and drive project outcomes.
Overview
10
10
years of professional experience
Work History
Systems Analyst
Louisville Metro Police Department
Louisville
02.2025 - Current
- Analyzed system requirements to enhance efficiency of police department operations.
- Documented system processes and user requirements to improve usability of departmental software.
- Assisted in implementing software updates and troubleshooting technical issues to minimize service disruptions.
- Conducted training sessions for staff on new systems and tools.
- Managed data entry and maintenance of police department databases.
- Resolved escalated issues from help desk personnel related to system functionality.
Owner/ CEO
Apex Music LLC.
Louisville
02.2023 - Current
- Curated diverse playlists to engage audiences and elevate event atmosphere.
- Operated sound equipment and software for seamless music transitions during performances.
- Coordinated logistics for events, ensuring timely setup and breakdown of equipment.
- Developed strong relationships with venues to secure future booking opportunities.
- Organized and prepared equipment for live events in accordance with client requests.
- Developed targeted marketing strategies to increase brand visibility and strengthen customer engagement.
- Hosted community events to build brand loyalty and draw local customers.
- Managed budgets and tracked expenses for various projects.
Open Records Specialist
Louisville Metro Police Department
Louisville
09.2016 - 02.2025
- Processed public records requests in compliance with open records laws, ensuring timely access for stakeholders.
- Managed records management systems to streamline data retrieval and storage.
- Retrieved records upon request from internal or external sources.
- Responded promptly to inquiries about stored materials, enhancing communication and transparency.
- Collaborated with law enforcement personnel to ensure accurate documentation.
- Trained new staff on record-keeping procedures and database usage.
Education
Bachelor of Arts - Radio And Television
University of Southern Indiana
Evansville, IN12-2012
Skills
- System analysis
- Requirements gathering
- Database management
- Software implementation
- Data retrieval
- Technical troubleshooting
- Cost analysis
- Problem solving
- User training
- Vendor evaluation
- Attention to detail
- Effective communication
- Relationship building
Timeline
Systems Analyst
Louisville Metro Police Department
02.2025 - Current
Owner/ CEO
Apex Music LLC.
02.2023 - Current
Open Records Specialist
Louisville Metro Police Department
09.2016 - 02.2025
Bachelor of Arts - Radio And Television
University of Southern Indiana