Jeffrey Farmer
London
Summary
Creative operations specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional, comfortable working independently or as part of team. Motivated to provide optimal customer service to clients from all walks of life.
Overview
20
20
years of professional experience
Work History
Operations Generalist
Kentucky American Water
11.2022 - Current
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Improved customer satisfaction rates through proactive communication and timely issue resolution.
- Boosted team performance by fostering a collaborative work environment and providing consistent feedback.
- Spearheaded process improvement initiatives, resulting in increased overall operational efficiency.
- Implemented inventory control measures to optimize stock levels and minimize waste.
- Enhanced productivity with thorough analysis of workflow systems and strategic adjustments.
Team Leader (SMK)
Lexus
03.2017 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 47 members while providing exceptional customer service.
- Implemented new working processes to deliver multiple improvements.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Enhanced productivity with thorough analysis of workflow systems and strategic adjustments.
- Improved customer satisfaction rates through proactive communication and timely issue resolution.
- Reduced overhead costs by optimizing resource allocation and monitoring expenses closely.
- Boosted team performance by fostering a collaborative work environment and providing consistent feedback.
- Spearheaded process improvement initiatives, resulting in increased overall operational efficiency.
- Implemented inventory control measures to optimize stock levels and minimize waste.
- Conducted regular audits to maintain high-quality standards and adherence to company policies.
- Utilized data-driven decision-making techniques to inform strategic planning efforts for future growth potential.
Production Team Leader
Toyota Motor Manufacturing
03.2004 - 03.2017
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Education
High School Diploma -
Clay County High School
Manchester, KY06.1991
Skills
- Project Scope Assessment
- Local Government
- Contractor Liaison
- Issue Resolution
- Giving Constructive Feedback
- Environmental Practices
- Current Good Manufacturing Practices (CGMP)
- Collaborative Environments
- Work Planning and Prioritization
- Attention to Detail
- Analytical Thinking
- Continuous Professional Improvement
Timeline
Operations Generalist
Kentucky American Water
11.2022 - Current
Team Leader (SMK)
Lexus
03.2017 - Current
Production Team Leader
Toyota Motor Manufacturing
03.2004 - 03.2017
High School Diploma -
Clay County High School
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