Jeffrey Peterson
Louisville
Summary
Detail-oriented Data Entry and Customer Service Specialist with 4+ years of experience in office administration, clerical support, and data accuracy. Skilled in Microsoft Office, SAP, and database systems with proven ability to process, verify, and maintain confidential records. Strong communication, organizational, and time-management skills developed across corporate, retail, and logistics environments. Dedicated to delivering accurate, timely results in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Mail Clerk
Brown-Forman
Louisville
06.2024 - Current
- Enter and manage incoming/outgoing package data in tracking systems.
- Operate postage meter machine, scanners, and office equipment for efficient mail handling.
- Verify addresses and documentation to ensure accuracy in deliveries.
- Respond to phone/email inquiries, resolving discrepancies quickly.
- Provide backup support for package intake and internal delivery coordination.
Delivery Driver / Customer Service
Kroger
Louisville
01.2023 - 10.2023
- Processed delivery documentation and ensured accurate order completion.
- Maintained logs of deliveries while meeting strict timelines.
- Communicated with customers to resolve issues and confirm order accuracy.
- Uphold company standards in vehicle safety and presentation.
Virtual Call Center Agent
Dynata
Louisville
10.2020 - 11.2022
- Conducted outbound survey calls, accurately recording responses into databases.
- Ensured data integrity by following scripts and verifying entries.
- Maintained high completion rates while adhering to confidentiality standards.
Stock Associate
Amazon Fulfillment Center
Jeffersonville
05.2020 - 08.2020
- Updated and verified inventory data in fulfillment system.
- Resolved discrepancies by collaborating with cross-functional teams.
- Ensured stock records were accurate to support order fulfillment.
Accounting Business Transactions Intern
Brown-Forman
Louisville
06.2019 - 08.2019
- Processed financial transactions using SAP and SAP Concur.
- Created pivot tables to analyze financial data.
- Resolved posting/report errors and verified expense processing accuracy.
Merchandising Stock Associate
Habitat for Humanity Restore
Louisville
06.2018 - 08.2018
- Entered merchandise information into store system and ensured organized displays.
- Maintained a clean and safe environment while assisting customers.
Education
Accounting
Union College
Barbourville, KYSkills
- Data Entry
- Database Management
- Microsoft Office Suite
- SAP
- SAP Concur
- Accuracy Verification
- Quality Assurance
- Office Equipment Operation
- Communication
- Phone Etiquette
- Problem Solving
- Time Management
- Customer Service
- Team Collaboration
- Attention to detail
- Deadline management
- Mailroom inventory management
- Shipping and receiving proficiency
- Mail sorting
- Workplace safety
- Office administration
- Analytical thinking
- Professionalism
- Task prioritization
Certification
- IT CompTIA Course, Wesley House Community Services, 2024
- Microsoft Office & Data Systems Training
Timeline
Office Mail Clerk
Brown-Forman
06.2024 - Current
Delivery Driver / Customer Service
Kroger
01.2023 - 10.2023
Virtual Call Center Agent
Dynata
10.2020 - 11.2022
Stock Associate
Amazon Fulfillment Center
05.2020 - 08.2020
Accounting Business Transactions Intern
Brown-Forman
06.2019 - 08.2019
Merchandising Stock Associate
Habitat for Humanity Restore
06.2018 - 08.2018
Accounting
Union College