Summary
Overview
Work History
Education
Skills
Awards
References
Hobbies and Interests
Training
Timeline
Generic

Jenille Edwards

George Town,Grand Cayman

Summary

I am a versatile customer service representative who is committed to providing prompt service to customers for their utmost satisfaction. I can handle transactions related to sales, and delayed or canceled flights. I am experienced in handling passenger reservations, check-in, boarding, and the security process. My strong communication skills and persuasive language help me build client trust and maintain an unwavering customer support attitude. I am highly motivated and customer-oriented, with extensive experience in the aviation industry. I have excellent communication and problem-solving skills that allow me to provide exceptional customer service to airport customers.

Overview

19
19
years of professional experience

Work History

Sales Associate/Office Clerk

Malcolm Group Ltd.
12.2020 - Current
  • Creating travel packages and tours
  • Managing emails and responding accordingly
  • Promoting and marketing the business
  • Providing assistance and information on products and services
  • Managing inventory and restocking merchandise as needed
  • Contributing to sales goals
  • Maintaining knowledge of products and services
  • Scheduling and organizing meetings for staff and management
  • Maintaining files and records
  • Undertaking basic housekeeping tasks
  • Issuing invoices
  • Utilizing office appliances such as copiers, printers, and computers for word processing, spreadsheet work, and other tasks as needed.

Customer Service Lead

Air Agencies Ltd.
10.2014 - 11.2020
  • Create and modify reservations
  • Process customer tickets
  • Board and deplane customers
  • Handle baggage irregularity reports
  • Source and provide correct information for all passengers
  • Apply occupational health and safety procedures in all my work
  • Communicate effectively in the workplace
  • Participate in a team to achieve company and/or organizational goals
  • Money Lodgments.

Customer Service Lead

AJAS Aviation Services
06.2005 - 09.2014
  • Monitor a staff of over 70 personnel
  • Assist customers with special needs or requests
  • Observe and follow safety procedures
  • Coach and mentor new hires
  • Assist supervisors with ordering and sorting stocks
  • Schedule staff shifts
  • Resolve conflicts
  • Money Lodgments.

Education

Administrative Assistant Fundamentals Level 1- Certificate -

Inspire Cayman Training
01.2022

Caribbean Examination Council (CXC) -

Clarendon College
06-2003

BSc. in Business Administration -

Trench Town Polytechnic College
Kingston, Jamaica

Skills

  • Proficient in Microsoft Suite and Airline Software such as Sabre, and Amadeus
  • Inquiry Requests
  • Customer Service Excellence
  • Customer Complaint Resolution
  • Payment Processing
  • Cash Handling
  • Client Engagement
  • Good communicator both written and verbally
  • Knowledge of how to handle Irregular Operations

Awards

  • Employee of the Year 2018 – Air Agencies Ltd
  • Mosaic/Outstanding Employee 2018 – JetBlue Airways

References

  • Benjahni Lemonias, Supervisor, JetBlue Airways, Owen Roberts International Airport, George Town, 1-345-322-1922, benjahni.lemonias@jetblue.com
  • Dr. Shanomarge Bailey-Henry, Teacher, Theoline L McCoy Primary School, 17 Orange Drive, Prospect, George Town, P. O .Box 30777 KY1-1204, 1345-326-3296, shanomage@yahoo.com

Hobbies and Interests

  • Reading
  • Listening Music
  • Dancing

Training

  • Travel Reservations & Airport Operations - JetBlue Airways/Delta Airlines
  • Ground Security Coordinator (GSC) - JetBlue Airways/Delta Airlines
  • U.S. Fraudulent Documents Training - JetBlue Airways/Delta Airlines
  • Complaint Resolution Official - JetBlue Airways/Delta

Timeline

Sales Associate/Office Clerk

Malcolm Group Ltd.
12.2020 - Current

Customer Service Lead

Air Agencies Ltd.
10.2014 - 11.2020

Customer Service Lead

AJAS Aviation Services
06.2005 - 09.2014

Administrative Assistant Fundamentals Level 1- Certificate -

Inspire Cayman Training

Caribbean Examination Council (CXC) -

Clarendon College

BSc. in Business Administration -

Trench Town Polytechnic College

Similar Profiles

CREATE PROFILE
Jenille Edwards