Jennifer Cotton
Louisville,KY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Supervising Manager (Kitchen and Other Areas)
The Healing Place
08.2024 - 06.2025
- Supervised operational standards, policies and procedures.
- Multiple Supervisor roles including Kitchen Staff, Donation Maintenance , Front Desk/Watch, and Housekeeping
- Provided strong leadership to enhance team productivity and morale.
- Improved staffing during busy periods by creating employee schedules
Online Order Fulfillment
Wal-Mart
03.2024 - 08.2024
- Complete orders for customer pickup and delivery from walmart.com
- Process and pack groceries and additional items per guidelines
- Rated and ranked for efficiency and accuracy
- Deliver items to customers curbside and answer any inquiries
Dispatcher
Corrigan Electric
08.2023 - 12.2023
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of staff to accomplish consistent work within organizational standards.
- Received new orders, prepared documentation, and assigned personnel.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Office Manager
Prospect Propane
08.2022 - 06.2023
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record keeping
- Ensure security, integrity and confidentiality of data
- Implement procedural and policy changes to improve operational efficiency
- Prepare operational reports and schedules to ensure efficiency
- Co-ordinate schedules, appointments and bookings
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Handle customer inquiries and complaints
- Prepared vendor invoices and processed incoming payments.
- Completed human resource operational requirements
Printing and Shipping Department
Advanced Payroll Services
10.2021 - 06.2022
- (contract)
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Temporary
EmployBridge
01.2020 - 12.2021
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Dispatch Coordinator
Republic Services
01.2021 - 10.2021
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
Housekeeping and Maintance
Nelson Cleaning
01.2019 - 10.2021
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Accepted responsibility for maintenance and necessary housekeeping duties of classroom and common use areas.
Customer Service Representative
Goodwill Inc
02.2010 - 08.2020
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Customer Account Specialist
Acceptance Now
05.2019 - 09.2019
- Oversaw customer growth, revenue and ensured store credit is maintained at the appropriate level through sales activities, account management and providing total customer satisfaction.
- Daily communication with customers to maintain secure transactions.
- Collaborated with corporate management weekly to enhance procedures and organization.
Billing and Enrollment Specialist/Grievance and Appeals
Humana
10.2013 - 11.2018
- Company Overview: Waterside Building
- Processing Medicare member enrollments within CMS guidelines
- Independent problem solving
- Alliance evaluation score average of 97%
- Daily use of Customer Interface programs
- Microsoft Word and Microsoft Excel use daily
- Following precise guidelines for resolving enrollment errors to ensure compliance with company and CMS standards.
- Daily use of AE,CI,CCP2 and GCP programs
- Waterside Building
Customer Relations Manager
Oxmoor Ford Lincoln
01.2010 - 08.2013
- Administrative Assistant for dealership of 100 employees, including Payroll, Human Resources and Accounts Payable issues.
- Manager in charge of resolving dissatisfied customers issues for Sales and Service Department.
- Monitored and maintained Customer Service Index scores above District as well as BBB complaints, DealerRater.com, and Google Reviews, as well as any complaints at the corporate level
- Hired and trained receptionist staff
- Preparation of reports, analyzing data, and identifying solutions using Microsoft Word, Excel and Outlook daily
- Delivery and Microsoft Sync Specialist
- Assisted General Manager in resolving daily employee issues
- Provided payroll information by collecting time and attendance records
Sales Manager
Spencer Gifts LLC
03.2005 - 01.2010
- Recruit, train, evaluate and counsel store employees
- Inventory maintenance and annual inventory counts
- Communicated and executed merchandising plans
- Conducted weekly store meetings to ensure satisfied employees
- Human Resources and Payroll processing for all employees
- Monitored loss prevention and shrink control
- Conducted Quarterly employee reviews and coaching
- Budgeted payroll and store budget based on YTD Sales
Education
Some College (No Degree) - Business Administration
Jefferson Community And Technical College
Louisville, KYSkills
- Business performance management
- Salesforce management
- Documentation and reporting
- Accounts Payable/Receivable
- Staff hiring/ Employer and Employee Rights knowledge
- Event coordination
- Payroll and budgeting with Quickbooks and ADP
- Microsoft Office Suite
- Human resources
- Multi line phone systems
- Troubleshooting phones, fax machines, printer and computers within network
- WPM 50
- Scheduling coordination
- Office management software
- Data entry
- Payroll processing
- Clear oral/written communication
- Data retrieval systems
Timeline
Supervising Manager (Kitchen and Other Areas)
The Healing Place
08.2024 - 06.2025
Online Order Fulfillment
Wal-Mart
03.2024 - 08.2024
Dispatcher
Corrigan Electric
08.2023 - 12.2023
Office Manager
Prospect Propane
08.2022 - 06.2023
Printing and Shipping Department
Advanced Payroll Services
10.2021 - 06.2022
Dispatch Coordinator
Republic Services
01.2021 - 10.2021
Temporary
EmployBridge
01.2020 - 12.2021
Customer Account Specialist
Acceptance Now
05.2019 - 09.2019
Housekeeping and Maintance
Nelson Cleaning
01.2019 - 10.2021
Billing and Enrollment Specialist/Grievance and Appeals
Humana
10.2013 - 11.2018
Customer Service Representative
Goodwill Inc
02.2010 - 08.2020
Customer Relations Manager
Oxmoor Ford Lincoln
01.2010 - 08.2013
Sales Manager
Spencer Gifts LLC
03.2005 - 01.2010
Some College (No Degree) - Business Administration
Jefferson Community And Technical College
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