Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenn Giralico

Louisville

Summary

Detail-oriented individual with experience in leadership and a background in retail. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet or exceed targeted goals. Ready to tackle new challenges with dedication and enthusiasm. Very respectable work ethic. Professional leader ready to drive team success and exceed objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Merchandise Team Lead

Meijer
10.2023 - 11.2024
  • Lead, train and coach an overnight team in both general merchandise as well as grocery.
  • Trained new hires, ensuring all team members were well-versed in company policies, procedures and expectation.
  • Managed a diverse team of associates, fostering a supportive work environment to improve team member moral and performance.
  • Managing day to day operations of the store and overseeing each department of the store.
  • Setting work goals for teams members and ensuring they were met or exceeded each night.
  • Maintaining the stores appearance.
  • Held meetings with team members.
  • Meeting staffing needs, writing schedules.
  • Ensuring a positive company image by providing friendly and courteous service to customers and team members.
  • Performing store director in charge duties and responsibilities being the only team lead overnight.
  • Receiving vendor deliveries/trucks which includes unloading trucks, docking trucks, checking shipments for accuracy and filing any discrepancies with deliveries.
  • Successfully breaking down trucks, stocking and conditioning the store each night.
  • Worked in a fast paced environment that required the ability to multitask and use strategies and quick thinking to solve problems.


Overnight Stocker and Receiver Lead

Lowes Home Improvment
02.2022 - 10.2023
  • Training new associates
  • Communicated stock needs and issues to supervisor to ensure timely task were being met.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Collaborated with team members to complete large-scale restocking projects within tight deadlines.
  • Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
  • Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
  • Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
  • Optimized endcap displays for increased sales potential while adhering to company guidelines for product presentation standards.
  • Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Maximized available floor space for merchandising through efficient backroom organization and inventory maintenance procedures.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Pricing Signage Coordinator

Lowes Home Improvment
04.2021 - 02.2022
  • Strong attention to detail in a face paced environment.
  • Self management to complete nightly dropped price changes accurately and efficiently by the end of my scheduled shift.
  • Providing superior, knowledgeable, friendly customer service.
  • Enhanced pricing accuracy by diligently monitoring and updating signage for promotions and sales events.
  • Ensured timely execution of promotional campaigns by coordinating price changes, creating accurate signage, and maintaining storewide consistency.
  • Mitigated potential customer dissatisfaction by promptly addressing pricing discrepancies and resolving issues professionally.
  • Increased customer satisfaction levels by ensuring accurate representation of prices on both physical signs and digital platforms.
  • Boosted overall store appearance through the regular maintenance of clean, organized, and up-to-date signage displays.
  • Conducted regular audits of store signage integrity, identifying areas for improvement and implementing corrective measures as needed.

Pricing Signage Coordinator

Lowes Home Improvment
03.2014 - 05.2017
  • Strong attention to detail in a face paced environment.
  • Self management to complete nightly dropped price changes accurately and efficiently by the end of my scheduled shift.
  • Providing superior, knowledgeable, friendly customer service.
  • Enhanced pricing accuracy by diligently monitoring and updating signage for promotions and sales events.
  • Ensured timely execution of promotional campaigns by coordinating price changes, creating accurate signage, and maintaining storewide consistency.
  • Mitigated potential customer dissatisfaction by promptly addressing pricing discrepancies and resolving issues professionally.
  • Increased customer satisfaction levels by ensuring accurate representation of prices on both physical signs and digital platforms.
  • Boosted overall store appearance through the regular maintenance of clean, organized, and up-to-date signage displays.
  • Conducted regular audits of store signage integrity, identifying areas for improvement and implementing corrective measures as needed.

Shift Manager

Blockbuster Video
02.2007 - 04.2010
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Coached team members to optimize performance and motivate toward meeting sales goals.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Monitored inventory levels closely, maintaining optimal stock availability.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

High School Diploma -

Fern Creek Traditional High School
Louisville, KY
05-2002

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Adaptability and flexibility
  • Task prioritization
  • Self motivation
  • Strategic planning
  • Team leadership
  • Task delegation

Certification

  • Certified forklift driver

Timeline

General Merchandise Team Lead

Meijer
10.2023 - 11.2024

Overnight Stocker and Receiver Lead

Lowes Home Improvment
02.2022 - 10.2023

Pricing Signage Coordinator

Lowes Home Improvment
04.2021 - 02.2022

Pricing Signage Coordinator

Lowes Home Improvment
03.2014 - 05.2017

Shift Manager

Blockbuster Video
02.2007 - 04.2010

High School Diploma -

Fern Creek Traditional High School

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Jenn Giralico