Jenna Braden
Frankfort,KY
Summary
Dynamic Coffeehouse Leader with a proven track record in motivating teams, enhancing client satisfaction, and implementing strategic planning initiatives. Committed to fostering collaboration and driving operational efficiency.
Overview
17
17
years of professional experience
Work History
Coffeehouse Leader
Starbucks
Frankfort, KY
12.2019 - Current
- Led team to enhance customer service experience through effective training and development programs.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Fostered a collaborative environment, mentoring staff to achieve personal and professional growth.
- Established operational standards that improved efficiency across daily workflows and service delivery.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Trained and developed over 10 managers, with multiple team members earning promotions into leadership roles.
Senior Associate Manager
Cracker Barrel Old Country Store
Frankfort KY
01.2010 - 12.2019
- Optimized resource allocation by creating detailed project scopes, budgets, timelines, and staffing plans.
- Increased team efficiency by implementing streamlined processes and workflows for project management.
- Enhanced client satisfaction through consistent communication, timely deliverables, and attention to detail.
- Championed change management efforts during organizational restructuring periods.
- Managed multiple high-priority projects simultaneously, ensuring timely completion and optimal results.
- Led cross-functional teams to successfully complete projects within budget and on schedule.
- Led a training team on 3 new store openings.
Education
Bachelor of Science - Child Development
Kentucky State University
Frankfort KY 05-2015
Skills
- Relationship building
- Coaching & Mentoring
- Strategic planning
- Talent Acquisition and Retention
- Operational Excellence
- Change Management
Timeline
Coffeehouse Leader
Starbucks
12.2019 - Current
Senior Associate Manager
Cracker Barrel Old Country Store
01.2010 - 12.2019
Bachelor of Science - Child Development
Kentucky State University