Jenna Workman
Erlanger
Summary
Dynamic and adaptable healthcare professional with a proven track record at Cincinnati Children's Hospital, excelling in patient care and team collaboration. Expert in medical terminology and providing emotional support, demonstrated through effective communication and enhancing patient experiences. Skilled in multitasking and organization, consistently achieving optimal outcomes.
Overview
4
4
years of professional experience
Work History
Patient Care Assistant
Cincinnati Children's Hospital
07.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
Registered Pharmacy Technician
Kroger's Pharmacy
12.2023 - 06.2024
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
Sales Associate
Petpeople by Hollywood Feed
08.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Nursing
Northern Kentucky University
Newport, KY05-2026
Skills
- Medical terminology
- Organized
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Goal setting
- Relationship building
- Behavioral management
- Multitasking
- Emergency response
- Adaptable
- Team collaboration
Timeline
Patient Care Assistant
Cincinnati Children's Hospital
07.2024 - Current
Registered Pharmacy Technician
Kroger's Pharmacy
12.2023 - 06.2024
Sales Associate
Petpeople by Hollywood Feed
08.2021 - 02.2023
Bachelor of Science - Nursing
Northern Kentucky University
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