Jennifer Chrisman
Owenton,KY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Returnpro
09.2020 - Current
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Check-in
ReturnPro
09.2020 - Current
- Insured products I checked in was correct by looking them up if needed and putting in the correct UPC.
- Sorted product onto pallet or onto conveyer.
- Passionate about learning and committed to continual improvement.
B2B Picker/processor
ReturnPro
09.2020 - Current
- Find and pick pallet or TV orders.
- Find and pull TVs from rack.
- When TV order is being picked I store them to a designated location until time to palletize.
- When palletizing TVs they are done by size.
- Scan TVs to pallet tag location.
- Insure my number of TVs matches up with what is on the computer.
- Wrap with black plastic wrap.
- Measure the length, width and height. Get the weight.
- Band the pallet to keep the TVs from falling.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
B2C Picker/processor
ReturnPro
09.2020 - Current
- Find and pick products for orders.
- Process and sort products by what carrier will be shipping the products.
- Insure products will be shipped without breaking.
- Load truck for shipping.
- Sorted and organized items in designated areas for easy access.
- Used RF scanners to track orders and verify accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
GCA
ReturnPro
09.2020 - Current
- Clean and grade product, insure all accessories are included.
- Re package any product that has original box unusable.
- Storing all products after GCA was completed.
Testing
ReturnPro
09.2020 - Current
- Tested product to insure proper working condition.
Quality Control
ReturnPro
09.2020 - Current
- Checked that product was properly packaged, cleaned, graded and all accessories are included.
- If not done properly I was to take it back to the person that done it and go over how and why it should be done differently.
Custodian
ReturnPro
09.2020 - Current
- Swept, mopped and dusted bathrooms, break room, and offices.
- Took trash to trash compactor.
- Took cardboard to bailer and made it into bails when full.
- Cleaned trash from parking lots and the lot around building.
- Insured any spills was properly marked with wet floor signs and cleaned up.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Reported damages and hazardous conditions to management for further action.
Inventory Control
ReturnPro
09.2020 - Current
- Rescanned all product and pallets to insure everything was in its proper place so it can be found easier.
Cashier
Walmart Frankfort KY
11.2018 - 09.2020
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Resolved issues with cash registers, card scanners and printers.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers complete purchases, locate items, and join reward programs.
Asset Protection Customer Host
Walmart Frankfort KY
11.2018 - 09.2020
- Monitor area of responsibility by identifying shrink and ensuring a safe environment for both employees and customers.
- Act as a deterrent to criminal activity by remaining visible in designated area.
- Observe customer and associate behavior.
- Assist with investigations, maintain documentation, execute emergency procedures, and ensure safety practices are followed.
- Make sure high shrink items are put in lock boxes or spider wrap.
- Ensure all eye wash stations are in working order.
- Ensure all emergency exits are marked and free of blockage.
Customer Service Manager
Walmart Frankfort KY
11.2018 - 09.2020
- Coordinated and oversaw training of new customer service team members.
- Created action plans for high-volume periods.
- Responded to grievances, trends, variances, and complaints.
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
- Managed employee performance through disciplining, coaching, and counseling.
- Coordinated work handoffs and schedules with other Shift Managers.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Supervise all cashiers make sure that they are taking care of the customers practicing good customer service.
- Talking and taking care of all customers that have an issue with products or have any complaints or concerns.
- Reset all registers at the end of the night so that the drawers start fresh in the mornings.
- Supervise the cart pushers to make sure that the parking lots are cleared for the safety of the customers and there cars.
- Provided exceptional customer service by greeting and serving customers in a timely and friendly manner.
- Collaborated with other members of management on special projects and events.
- Operated POS Systems and cash registers.
- Pulled Reports.
- Reduced Shrinkage.
- Counted and stored large sums of money. Followed all cash handling rules and guidelines.
- Verified money in cash drawers at the beginning and end of each shift.
- Verified and cashed checks. Processed merchandise returns and exchanges.
- Completed daily audits.
- Approved price changes and transactions to be voided.
- Corrected cashiers mistakes.
- Managed closing duties.
- Monitored the store for suspicious activities and informed Asset protection officers.
Education
GED - General Education
Owen County Adult Education Center
Owenton, KY05.2002
Skills
- Pallet jack use
- Receiving procedures
- Safety and compliance
- Skid building
- Self-motivated and independent
- US Driver's license
Certification
Certified to drive the WAV (Work Assist Vehicle).
Timeline
Shipping and Receiving Clerk
Returnpro
09.2020 - Current
Check-in
ReturnPro
09.2020 - Current
B2B Picker/processor
ReturnPro
09.2020 - Current
B2C Picker/processor
ReturnPro
09.2020 - Current
GCA
ReturnPro
09.2020 - Current
Testing
ReturnPro
09.2020 - Current
Quality Control
ReturnPro
09.2020 - Current
Custodian
ReturnPro
09.2020 - Current
Inventory Control
ReturnPro
09.2020 - Current
Cashier
Walmart Frankfort KY
11.2018 - 09.2020
Asset Protection Customer Host
Walmart Frankfort KY
11.2018 - 09.2020
Customer Service Manager
Walmart Frankfort KY
11.2018 - 09.2020
GED - General Education
Owen County Adult Education Center