Jennifer Coleman
Louisville
Summary
Diligent Desired Position with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
2012
2012
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of reservations and room availability using property management system.
- Assisted in maintaining cleanliness and organization of the front desk area to enhance guest experience.
- Operation of Fosse software system
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Processed payments and handled cash transactions securely while adhering to financial protocols.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Warehouse Worker
GE/Haier
Louisville, KY
02.2012 - 02.2012
- Operated forklifts to efficiently transport materials within warehouse environment.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize loading and unloading processes.
- Conducted routine inspections of equipment for safety compliance and operational efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Coordinator for section in placing workers on jobs and maintaining overtime percentage for 50 individuals.
Billing Clerk
PharMerica
Louisville, KY
08.2010 - 01.2012
- Processed and verified billing information for accuracy and compliance.
- Managed accounts receivable, ensuring timely invoicing and payment collection.
- Assisted with month-end closing procedures, reconciling discrepancies in billing records.
- Utilized billing software to track transactions and generate financial reports.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
Education
Bachelor of Science - Sociology
University of Louisville
Louisville, KY06.1984
Timeline
Warehouse Worker
GE/Haier
02.2012 - 02.2012
Billing Clerk
PharMerica
08.2010 - 01.2012
Front Desk Agent
Residence Inn Marriott
Bachelor of Science - Sociology
University of Louisville